I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
“Oops, wrong dates on my Priceline reservation!”
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
“Never mind, American Airlines — just send me a refund!”
Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!”
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — a refund to which she is entitled.
Expedia says it can’t reach the airline.
“Expedia can’t find my airline’s phone number — can you help with a refund?”
No one knows exactly why part of Andrew Smith’s business class airline reservation from Salt Lake City to San Juan, Puerto Rico, vanished. But when Smith clicked on American Airlines’ website to check on his in-flight meal, he discovered he was going nowhere.