More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience? “Help! Choice Hotels canceled our reservation to see the eclipse”
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
“Oops, wrong dates on my Priceline reservation!”
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
“Never mind, American Airlines — just send me a refund!”
Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!”
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — a refund to which she is entitled.
Expedia says it can’t reach the airline.
“Expedia can’t find my airline’s phone number — can you help with a refund?”