Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. “Why did I pay Swiss an extra $99 for a middle seat?”
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. “I’m still waiting for a refund from Hotels.com”
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience? “Help! Choice Hotels canceled our reservation to see the eclipse”
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not. “Help! I didn’t know Airbnb’s long-term rental cancellation policy applied to me”
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.