reservation
Hotels.com left me in Paris sans hotel
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
Why won’t Starwood let me change my reservation ?
Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won’t let her without losing all of her money. What’s going on?
What to do if your hotel doesn’t exist
For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family “European-style luxury” – an offer that seemed too good to pass up.
They didn’t have the accessible room I reserved — what am I owed?
Some hotel amenities aren’t that important. Some are.
Don’t forget to confirm your hotel reservation
A two-night stay at the Driftwood Inn in Chestertown, Md., was supposed to cost Bruce Romano $138 through a Web site called HotelPlus Destination Portal, as long as he prepaid for his accommodations. That seemed like a good deal. After all, it was Memorial Day weekend, one of the busiest travel times of the year.
Hyatt charged me for my canceled hotel room and now I’m stuck
Fallon Speaker cancels a hotel room she doesn’t need at a job fair, but the cancellation doesn’t go through, and now she’s stuck in New York. Can this trip be saved?
They renamed the hotel and canceled my reservation
Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
No, this isn’t a Hotwire bait-and-switch scam (or is it?)
Kim Gandy is an experienced traveler, and she she’d like to think she wouldn’t fall for a scam. But when she tried to book a rental car through Hotwire recently, she thinks she may have been duped.
Could United Airlines’ chaotic computer “cutover” have been avoided?
At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.