Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? “Hello, relaxation? Not with this Booking.com reservation”
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. “I paid extra for my British Airways seat, but it didn’t recline”
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. “Why did I pay Swiss an extra $99 for a middle seat?”
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. “I’m still waiting for a refund from Hotels.com”
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
“Never mind, American Airlines — just send me a refund!”