TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable, so she books an alternative hotel through TripAdvisor advertised as having no cancellation fee. When her first choice suddenly offers her a reservation, she happily confirms. So why does TripAdvisor charge her $911?
Read more “TripAdvisor left me on the hook for a $900 cancellation fee”

The real reason you shouldn’t skip parts of your flight

Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question. Read more “The real reason you shouldn’t skip parts of your flight”

Booking.com’s failure to cancel my reservation cost me $278

When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee? Read more “Booking.com’s failure to cancel my reservation cost me $278”

A dramatically changed schedule on Frontier should lead to a refund

Beth Bixel books a flight on Frontier Airlines. Later, the airline changes the departure time. The new schedule has her arriving at her destination too late. She cancels the ticket, but is charged anyway. Can our advocates help her get her money back? Read more “A dramatically changed schedule on Frontier should lead to a refund”

7 insider tips for cruise newbies

If you’re a new cruiser, you likely have question after question about making your reservation, what actually happens on cruises, meals, entertainment, tipping and many other issues. Read more “7 insider tips for cruise newbies”

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