Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
REFUND
After a detour to Bangor, do I deserve a ticket refund?
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
Is it too hard to get an airline ticket refund?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Holy water! Did Southwest mistreat passenger on a pilgrimage?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
Who’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
Is this discount airline ticket a lost cause?
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
My mobile phone doesn’t work — how about a refund?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
There’s a funny smell coming from my new La-Z-Boy sofa — can I get a refund?
Vicki Olszewski’s new La-Z-Boy sofa smells. She wants a refund, but the company is balking. Can this furniture purchase be saved?
Do I really have to pay for this airline ticket twice?
When Brad Walters checks in for his flight from Singapore to Manila, he’s told he needs to repurchase one of his flight segments. He’s trying to get a refund for the unused ticket, but months after he traveled, there’s no sign of his money.
Travelocity promised me a refund — did it do enough?
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.