Are lax rules slowing down airline ticket refunds?
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.
REFUND
I canceled my window order, but where’s my refund?
Barbara Jamison cancels her window order on time, but her company wants to charge her anyway. Is she out of luck?
Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
After a detour to Bangor, do I deserve a ticket refund?
As SAS Flight 910 from Newark to Copenhagen climbed to its cruising altitude on June 20, one of its air conditioning units malfunctioned, forcing it to make an emergency landing in Bangor, Me.
Is it too hard to get an airline ticket refund?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Holy water! Did Southwest mistreat passenger on a pilgrimage?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
Who’s responsible for this codeshare confusion?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
Is this discount airline ticket a lost cause?
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
My mobile phone doesn’t work — how about a refund?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
There’s a funny smell coming from my new La-Z-Boy sofa — can I get a refund?
Vicki Olszewski’s new La-Z-Boy sofa smells. She wants a refund, but the company is balking. Can this furniture purchase be saved?