When Brad Walters checks in for his flight from Singapore to Manila, he’s told he needs to repurchase one of his flight segments. He’s trying to get a refund for the unused ticket, but months after he traveled, there’s no sign of his money.
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.
The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebrity cruise to the Bahamas recently.
When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska pages for Travel Weekly.
Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.
Nothing extraordinary happened when Paul Candia rented a car from Budget in New York recently. There’s no frivolous damage claim, no extra fee, not even a rude employee to complain about.
If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
One question remains after trying — and failing — to mediate Gregory Bergman’s case with Hotwire: Why do we keep falling for it?
