Do I deserve a refund for a hotel shower that didn’t work?
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
REFUND
My dog needs to have surgery. No, seriously.
When Allan Keiter’s dog needs major surgery, he’s forced to cancel his Caribbean vacation. But his hotel won’t let him reschedule his vacation. Why not?
The strange case of the dog bite and the $2,305 hotel bill
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
His SeaWorld vacation is sunk — where’s his refund?
If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That’s what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.
When dead airlines rise, where’s my refund?
Duncan Fox saw a glimmer of hope when Mexicana Airlines recently announced it would return to the skies. Back in 2010, he’d booked a flight from San Francisco to Puerto Vallarta, but shortly before his trip, Mexicana filed for bankruptcy protection and then folded.
“The stomping did not stop until 12:45 a.m.”
Another day, another denial – this time, from Carnival Cruise Lines.
Do I deserve a refund for the apartment rental from hell?
Maybe Patsy Chan should have known better than to rent a room using AirBnB. After all, she works for a hotel, and in a high-profile position at that. It’s no secret that a reservation on this startup site is a hit-or-miss-proposition.
Are car rental companies forcing you to buy insurance you don’t need?
When Todd Ramsdell’s wife rents a car from Budget, she’s told insurance is required. But it isn’t, and now she wants her money back. Why isn’t Budget budging?
Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?
When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.
Do I deserve a refund for a closed pool?
As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.