An Aeromexico refund runaround with a surprise ending
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
REFUND
No hope for an airline ticket refund – or is there?
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
No name change on a dead passenger’s ticket?
After Robin Johnson’s husband is killed in a tragic accident, she tries to salvage his United Airlines ticket credit. But the carrier says it can’t change the name on a ticket – it’s against the rules. Is there any hope for her?
Where’s my Sears.com refund?
Elizabeth Smith’s Sears.com refund is missing in action. Can anyone find her money?
These Surfbouncers really know how to sweet-talk a girl
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
US Airways tells customer her cancer isn’t terminal enough for a refund
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.
Hey, where’s that refund on my all-inclusive vacation?
Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?
Help, my BMW dealership is holding my title hostage!
Monique Vasanji wants to get rid of her BMW, but there are two sticking points, the main one being: the title is missing. But who has it?