Should companies break their own rules? Yes, and here’s when …
Last week, when I suggested that consumers should sometimes apologize to a company, a few of you thought I had completely lost it.
REFUND
My cruise ship broke down and left me high and dry
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
No refund for a sick passenger?
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Should my airline compensate me for a lost cruise?
It started with a simple misunderstanding.
Help! My cruise is gone and so is my upgrade
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
Can I get a refund for my stay at the No-Tell Motel?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G
How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.
A canceled wedding causes an existential crisis
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff’s did.
Help, my travel agency is pocketing my airfare refund!
Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.
My mother is terminally ill — why won’t Princess refund her cruise?
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.