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REFUND

May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved
Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

September 19, 2025May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

Categories Problem Solved
Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

February 9, 2024May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Categories Advocacy, Featured
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What's taking so long?

Hotels.com promised me a refund years ago. Where is it?

May 8, 2025May 2, 2023 by Christopher Elliott

Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?

Categories The Travel Troubleshooter
If a pharmacy gives you too much medication, can you get a partial refund? One reader wants to know that after he receives $13,000 in pills.

He only needed 30 tablets. He received $13,000 worth of drugs

January 19, 2024April 25, 2023 by Christopher Elliott

If a pharmacy gives you too much medication, can you get a partial refund? That’s what one reader wants to know after he receives $13,000 worth of pills.

Categories Problem Solved
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here's what to do.

What’s the Booking.com refund process? The company took my money!

March 27, 2025April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Categories Advocacy, Popular
Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Tauck requires a COVID vaccine to cruise. I want a refund!

January 19, 2024April 18, 2023 by Christopher Elliott

Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund?

Categories The Travel Troubleshooter
Jackie Owens' home has a gas leak, according to Eversource Gas, her energy company. But that's wrong, and the error has cost her $222. Can she get her money back?

Eversource Gas says I have a leak. Do I have to pay this service bill?

January 19, 2024April 17, 2023 by Christopher Elliott

Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?

Categories Problem Solved
Did Amazon lose your return package? Learn how to get your refund and understand Amazon's policies for lost returns in this frustrating tale of customer disservice.

Amazon didn’t receive my return package. What should I do?

March 27, 2025April 10, 2023 by Christopher Elliott

If you return a product to Amazon, but it says the package never arrived, what can you do?

Categories Advocacy, Popular
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