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REFUND

Budget charged me $250 for calibrating a windshield camera. Is that legit?

Budget billed me $250 for calibrating a windshield camera. Is that legit?

January 24, 2025March 14, 2023 by Christopher Elliott

Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?

Categories The Travel Troubleshooter
Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do -- and is there a way to undo it?

Lyft charged me $150 for mud stains in a car. But I didn’t do it!

January 19, 2024March 13, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

March 1, 2024March 12, 2023 by Christopher Elliott

Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.

Categories Advocacy
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won't her travel agency process her refund?

These Britrail England Flexi Passes are taking forever to refund. What should I do?

January 19, 2024March 2, 2023 by Christopher Elliott

Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund?

Categories The Travel Troubleshooter
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Vrbo offered a refund after my husband lost his job. Where is it?

January 19, 2024March 2, 2023 by Christopher Elliott

When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?

Categories The Travel Troubleshooter
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she's still waiting. What can she do to get her money back?

Sears couldn’t deliver my appliances. Now it won’t refund my $3,606

January 17, 2025February 28, 2023 by Christopher Elliott

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back?

Categories The Travel Troubleshooter
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

He canceled his dishwasher order, but Sears kept his money

January 19, 2024February 20, 2023 by Christopher Elliott

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

Categories Problem Solved
Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
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