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REFUND

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

He canceled his dishwasher order, but Sears kept his money

January 19, 2024February 20, 2023 by Christopher Elliott

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

Categories Problem Solved
Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

January 22, 2024February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
AeroMexico canceled my flight. I want a refund, not a ticket credit

AeroMexico canceled my flight. I want a refund, not a ticket credit

March 18, 2024January 30, 2023 by Christopher Elliott

AeroMexico cancels Patrizia Azzellini’s flight and offers her a ticket credit. She’d prefer a refund. Who’s right?

Categories The Travel Troubleshooter
Help! Trainline charged a $43 change fee after my train was canceled

Help! Trainline charged a $43 change fee after my train was canceled

January 19, 2024January 15, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Airbnb lost my reservation and then banned me

Airbnb lost my reservation and then banned me

January 7, 2025January 10, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
She has to cancel her flights after a hurricane threatens her destination wedding. Will she have to throw away her American Airlines tickets ?

After a hurricane threatens her destination wedding, are these American Airline tickets worthless?

April 3, 2025January 9, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
She canceled her credit card. Will she ever see her refund for the BTS concert?

She canceled her credit card. Will she ever see her refund for the BTS concert?

November 24, 2024January 6, 2023 by Christopher Elliott

When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again? 

Categories Problem Solved
Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork. Can she get a refund?

RushMyPassport.com couldn’t get my passport in time — can I get a refund?

January 19, 2024January 5, 2023 by Christopher Elliott

… Read more

Categories Problem Solved
Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

October 1, 2024January 4, 2023 by Christopher Elliott

How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?

Categories Advocacy, Ultimate Consumer Guides
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