Help! My cruise is gone and so is my upgrade
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff’s did.
Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.
When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?