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REFUND

After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

My brother died. Can I get a refund from GoToGate for my airline tickets?

January 19, 2024June 23, 2023 by Christopher Elliott

After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

Categories The Travel Troubleshooter
Amy Lou Masick's unfortunate encounter with a call center scam sheds light on an important issue. Falling victim while seeking a JetBlue refund, she battled against the odds to reclaim her money. Her story serves as a cautionary tale, reminding us of the need to verify online information and understand airline policies, helping us to stay vigilant against such scams.

She called JetBlue, but airline scammers answered. Here’s how she fought back.

September 26, 2024June 19, 2023 by Christopher Elliott

The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.

Categories Advocacy, Featured
American Airlines changes Allison Bilski's flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund -- or at least a credit?

American Airlines changed my flight. Can I get my money back?

June 3, 2025June 16, 2023 by Christopher Elliott

American Airlines changes Allison Bilski’s flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund — or at least a credit?

Categories Featured, The Travel Troubleshooter
Kay just wanted the wig she ordered from Amazon. At least, that's what she claimed. The online retailer sent her the wrong hairpiece, and when she tried to return it, Amazon kept her money. Sounds like a case of Amazon falling down on the job, right? Not quite.

You might be a dishonest customer if Amazon does this to you

March 29, 2024June 10, 2023 by Christopher Elliott

As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.

Categories Advocacy, Featured
When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding?

IcelandAir changed her departure airport. Here’s how we got $2,972 refunded

May 1, 2025June 1, 2023 by Christopher Elliott

When IcelandAir changes Patricia Boyle’s flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn’t it responding?

Categories Featured, The Travel Troubleshooter
Learn more about the process of securing a Ticketmaster refund when a concert is postponed. Learn to navigate ticket terms and conditions

Can I get a refund from Ticketmaster for this Alan Parsons concert?

January 19, 2024May 31, 2023 by Christopher Elliott

Joe Eckre has tickets to see Alan Parsons, but the artist has postponed the event. Can Eckre get a refund?

Categories Featured, Problem Solved
May Youngclaus has been waiting months for a refund from American Queen Voyages. Find out what she should do next.

Where’s my refund from American Queen Voyages? They promised to send it months ago

September 13, 2024May 23, 2023 by Christopher Elliott

May Youngclaus has been waiting months for a refund from American Queen Voyages. Is her money lost at sea?

Categories Featured, Problem Solved
Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

September 19, 2025May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

Categories Problem Solved
Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

February 9, 2024May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Categories Advocacy, Featured
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
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