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Elliott Report

Elliott Report

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RATE

Overbilled by Dollar.

Dollar raised my rate from $105 to $431 — but why?

January 31, 2024November 20, 2016 by Christopher Elliott

Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.

Categories The Travel Troubleshooter
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.

A room at the Plaza Hotel for $119 a night? Where do I book?

February 1, 2024March 16, 2015 by Christopher Elliott

In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.

Categories Should I Take The Case?
The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Was he overcharged at his Puerto Vallarta hotel?

January 28, 2024September 8, 2014 by Christopher Elliott

The levy family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with locations in the Caribbean and Mexico.

Categories Should I Take The Case?
Dave Olsen thought he might have a valid claim under Choice Hotels' best rate guarantee. Apparently, he thought wrong.

Choice Hotels – another worthless rate guarantee?

January 27, 2024June 10, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

Categories Is This Enough Compensation?
I think it's wrong to take advantage of someone else's mistake, even if it's made by a big travel company.

The rate error story that got away — in a big way

January 23, 2024April 26, 2013 by Christopher Elliott

… Read more

Categories Case Dismissed
When she checked out of her hotel, it revealed the "net" rate it was charging her online travel agency — a number far lower than quoted.

They showed her the net rate and now she wants it

January 22, 2024November 26, 2012 by Christopher Elliott

Eleanore Brouhard knows a secret.

Categories Should I Take The Case?
He booked a room at the Best Western in Pasadena. They sent him a gift card, instead of honoring a "best rate" guarantee.

Instead of honoring a “best rate” guarantee, they sent him a gift card

January 22, 2024September 6, 2012 by Christopher Elliott

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Categories Commentary
The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, "breathtaking" views of the Caribbean.

Are energy fees about to make a comeback?

January 22, 2024May 16, 2012 by Christopher Elliott

The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, “breathtaking” views of the Caribbean and a “paradise found.”

Categories Commentary
Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

January 22, 2024March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.

Categories Commentary

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