We lost $1,500 when Princess rebooked us on a cruise we didn’t want

It was supposed to be the trip of a lifetime for Marion Aymie and her husband. But their plans ran aground when Princess changed the cruise schedule. Read more “We lost $1,500 when Princess rebooked us on a cruise we didn’t want”

We bought trip insurance, so where is our refund for our canceled cruise?

When Joe Shepherd is forced to cancel his Princess cruise, he receives a check for less than his claim. Can our advocates get Princess to reimburse him for the remainder? Read more “We bought trip insurance, so where is our refund for our canceled cruise?”

Princess saves the day — and a life

Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered.

But doctor’s orders quickly changed to emergency care during the middle of the cruise when Frances needed surgery — stat. Read more “Princess saves the day — and a life”

No cruise, no insurance and no refund? Not so fast!

Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck. Happily, in this case, we were wrong.

But should you expect the same results? The short answer is no. Read more “No cruise, no insurance and no refund? Not so fast!”

A flight cancellation sinks a Princess cruise

When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution. Read more “A flight cancellation sinks a Princess cruise”