When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution. “A flight cancellation sinks a Princess cruise”
Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration, she asked me to not get involved.
“Honest passenger withdraws complaint after reviewing her paperwork”
Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line promised they would.
“Does she deserve a refund for this Princess cruise?”
It’s not as if Princess didn’t care about the conditions in Andrew White’s cabin on a recent cruise. It acknowledged the problems and it did offer him something for the trouble.
“A princess with bad plumbing – but is this enough of a refund?”
My mother was diagnosed with soft tissue sarcoma last year. We had expected that she would be around for at least another couple of years. But last week we discovered that the tumors she had more than tripled in size and a week later she was given a few days life expectancy.
“My mother is terminally ill — why won’t Princess refund her cruise?”
One of the most memorable trips of my life was seeing Denali National Park years ago when I edited the Alaska section for Travel Weekly.
““We feel we need a vacation from this vacation””
Question: I am hoping you can help me get a refund for a cruise that my husband and I booked last June with Princess Cruises. Jim, my husband, was diagnosed with pancreatic cancer in the spring.
At the time we booked the cruise, his doctors at the hospital were very optimistic about his prognosis. He visited the hospital on a monthly basis for checkups. He had finished his chemo treatment at that time and was being monitored. He was given five years or more to live, and we were ecstatic.
“Travel insurance didn’t cover her Princess cruise after husband’s death”
As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.
“Do I deserve a refund for a closed pool?”
David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money.
Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate them for lost wages or extra expenses incurred as a result of change in flight plans. But this just might be one of those rare exceptions.
I’ll let you decide if this trip can be saved.
“A rescheduled flight — and a lost night at a hotel”
It was Alicia and Dean Winicks’ first cruise — a seven-day sailing from from San Juan to Dominica, Grenada, Aruba, and back again on the Caribbean Princess last month.
It looks like it will be their last cruise, too.
The Winicks encountered a series of troubles at sea, from plumbing problems to stained sheets. Princess has offered to compensate the couple, but the first-time guests aren’t impressed.
Let’s get right to their grievance.
“Is this enough compensation? A broken toilet, a busted shower — and you’re offering a voucher?”