When Monique Tubb’s adult daughter injured herself while vacationing in Colorado, she canceled the rest of her trip. Tubb was confident that her UnitedPlus Explorer card’s free trip insurance would cover all the additional expenses.
It didn’t. And now Tubb wants to know why the insurance company hasn’t paid her full claim. Read more “Think that free trip insurance is all you need? Think again”
After a long flight delay, Jan Kleinman wants American Airlines to pay for her next vacation. But that’s not a reasonable expectation. What would be a fair resolution for both Kleinman and American Airlines? Read more “An extended delay is unpleasant, but it doesn’t lead to a free international vacation”
When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip. Read more “We booked a cruise and then learned how long it would take to get to the port”
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy. Read more “If you make a trip insurance claim, you must prove you were actually on a trip”
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show.
Who’s right? Read more “Southwest’s cancellation policy is lenient, but not this lenient”