After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
Note: Effective Jan. 1, this site shifted from a travel advocacy site to a general consumer advocacy blog. But that isn’t the only change for 2015.
When I enrolled as a graduate student at the University of California, one of the first things I did was visit Sproul Plaza, where the Free Speech movement was born in 1964.
If you think the airline industry doesn’t do anything right, think again.
Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money. “They were unwilling to refund a penny,” says Li, who works for the city of San Francisco. “Not even in hotel credits.”
She and her husband lost $1,656, the entire cost of the hotel.
But in October, Coleman’s wife was diagnosed with cancer.
“Her diagnosis is positive and the doctors tell us — nothing is certain, of course — that it will be a hard year, but expect that she will lead a long healthy life.”
That’s when things got a little complicated.
