Think that free trip insurance is all you need? Think again

When Monique Tubb’s adult daughter injured herself while vacationing in Colorado, she canceled the rest of her trip. Tubb was confident that her UnitedPlus Explorer card’s free trip insurance would cover all the additional expenses.

It didn’t. And now Tubb wants to know why the insurance company hasn’t paid her full claim. Read more “Think that free trip insurance is all you need? Think again”

We booked a cruise and then learned how long it would take to get to the port

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip. Read more “We booked a cruise and then learned how long it would take to get to the port”

If you make a trip insurance claim, you must prove you were actually on a trip

Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy. Read more “If you make a trip insurance claim, you must prove you were actually on a trip”

Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

The surprise $70 “application” fee wasn’t so visionary

When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right? Read more “The surprise $70 “application” fee wasn’t so visionary”