Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
policy
The surprise $70 “application” fee wasn’t so visionary
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
What’s this $50 ‘other’ charge on my rental car invoice?
Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.
Beware of travel industry doublespeak
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.
How to navigate the child-unfriendly skies
What is it with airlines and kids these days? Whether it’s an air carrier trying to squeeze more reservation fees.
US Airways tells customer her cancer isn’t terminal enough for a refund
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.
This summer, airlines are taking “ridiculous” to the next level
Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.
Are new airline fees anti-family?
If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.
Pet policy spat reveals fliers’ distrust of airlines
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.