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Elliott Report

Elliott Report

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policy

luggage, baggage, lost, trip, travel, bag, bags, flight, handling, handler

Alitalia promised to cover my lost luggage, but the check never arrived

December 12, 2023July 14, 2017 by Christopher Elliott

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?

Categories The Travel Troubleshooter
application, form, paper, paperwork, contract, glasses, pen

The surprise $70 “application” fee wasn’t so visionary

February 1, 2024July 13, 2017 by Christopher Elliott

When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?

Categories Problem Solved

What’s this $50 ‘other’ charge on my rental car invoice?

February 5, 2024November 6, 2015 by Christopher Elliott

Recently received a $50 “other” charge when I rented a car. Trying to find out why the charge, I received no reply from Hertz.

Categories The Travel Troubleshooter
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Beware of travel industry doublespeak

January 29, 2024March 1, 2015 by Christopher Elliott

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Categories The Navigator
What is it with airlines and kids these days? Whether it's an air carrier trying to squeeze more reservation fees.

How to navigate the child-unfriendly skies

January 28, 2024September 13, 2014 by Christopher Elliott

What is it with airlines and kids these days? Whether it’s an air carrier trying to squeeze more reservation fees.

Categories Commentary
If you think the airline industry doesn't do anything right. Brian Crummy had to pay for the same night twice at two different hotels.

Yes, airlines can do something right

January 26, 2024April 12, 2014 by Christopher Elliott

… Read more

Categories Commentary
Ben Coleman and his wife had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

US Airways tells customer her cancer isn’t terminal enough for a refund

January 22, 2024January 15, 2013 by Christopher Elliott

Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

Categories Should I Take The Case?
Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.

This summer, airlines are taking “ridiculous” to the next level

January 12, 2025June 13, 2012 by Christopher Elliott

Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.

Categories Commentary
If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.

Are new airline fees anti-family?

January 22, 2024June 9, 2012 by Christopher Elliott

If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.

Categories Commentary, The Navigator
Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions.

Pet policy spat reveals fliers’ distrust of airlines

January 22, 2024June 2, 2012 by Christopher Elliott

Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.

Categories Commentary, The Navigator
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