After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
What if they pulled the plug on this site?
What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
It’s for your own good.
Travelers are hearing these words more often than ever, and they are being applied to increasingly unwelcome scenarios. The latest example: being unable to access WiFi in your hotel without incurring an added charge. In August, the American Hotel & Lodging Association and Marriott filed a petition with the Federal Communications Commission asking the government for permission to block wireless devices in hotels.
Note: Effective Jan. 1, this site shifted from a travel advocacy site to a general consumer advocacy blog. But that isn’t the only change for 2015.
When I enrolled as a graduate student at the University of California, one of the first things I did was visit Sproul Plaza, where the Free Speech movement was born in 1964.
What is it with airlines and kids these days?
If you think the airline industry doesn’t do anything right, think again.
When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t.
Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money. “They were unwilling to refund a penny,” says Li, who works for the city of San Francisco. “Not even in hotel credits.”
She and her husband lost $1,656, the entire cost of the hotel.
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.
But in October, Coleman’s wife was diagnosed with cancer.
“Her diagnosis is positive and the doctors tell us — nothing is certain, of course — that it will be a hard year, but expect that she will lead a long healthy life.”
That’s when things got a little complicated.