What if they pulled the plug on this site?

What if they pulled the plug on this site?

What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
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American Airlines adopts consumer-friendly 24-hour refund policy

One of the biggest airline “gotchas” is no more. Read more “American Airlines adopts consumer-friendly 24-hour refund policy”

You can cancel anytime – oh, and good luck trying!

Leah Sherman isn’t the first one and she won’t be the last.
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What’s this $50 ‘other’ charge on my rental car invoice?

Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
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Beware of travel industry doublespeak

It’s for your own good.

Travelers are hearing these words more often than ever, and they are being applied to increasingly unwelcome scenarios. The latest example: being unable to access WiFi in your hotel without incurring an added charge. In August, the American Hotel & Lodging Association and Marriott filed a petition with the Federal Communications Commission asking the government for permission to block wireless devices in hotels.
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