Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from Washington to Frankfurt, the airline came up empty-handed. Now she wants a refund for the $1,000 extra she says she spent for the seat and the guarantee of the bassinet. Read more “Should the babies in business class get priority bassinets?”
The pornographic images Elizabeth Saft recently glimpsed on her seatmate’s cellphone while she was flying from Sacramento to Minneapolis on Delta Air Lines can’t be described here.
“I told him to stop it,” says Saft, a clinical psychologist from Davis, Calif. “To which he responded: ‘Just don’t look!'”
She complained to a flight attendant, who relocated her to an open middle seat. “Needless to say, this was extremely distressing, and profoundly unfair to me,” she adds. “I believe the man should have been moved. I believe his behavior was criminal.” Read more “Should you be allowed to watch porn on a plane?”
Holding a plane for a passenger is an iconic customer service gesture.
In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Which made the story of Kerry Drake, a grief-stricken United Airlines passenger who was trying to catch a flight from San Francisco to Lubbock, Tex., so that he could say goodbye to his dying mother, so remarkable — and heartwarming. Read more “Would you care to hold that plane?”