PHILADELPHIA Archives

After Aer Lingus canceled James Jones's $5,246 flight, it only refunded $4,502. The airline ignored his repeated emails about the $744 shortage, violating EU law. After an advocate intervened, Aer Lingus finally paid the missing money.

Aer Lingus withholds a full refund after a flight cancellation. What should I do?

December 2, 2025November 19, 2025 by Christopher Elliott

After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?

When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

What Pope Francis’ visit means to Philadelphia – and religious tourism

February 5, 2024September 10, 2015 by Christopher Elliott

When Pope Francis visits Philadelphia later this month, it won’t just be a big event for the region’s Catholics. It’s going to be huge for Philadelphia and maybe even a landmark event for faith-based tourism. On Tuesday, tickets for the Pope’s Independence Hall event were claimed in two minutes.

I don't know what to do about Clare Goyette's case with the Philadelphia Parking Authority. I'm about to move her case into "unsolved".

Here’s why you should always take a picture of your car after you get a parking ticket

January 23, 2024March 12, 2013 by Christopher Elliott

Don't Miss a Story!