A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that he’s missed the last connecting flight home to Boston. A gate agent assures him not to worry. She will be put him on a flight the next morning and he will receive a hotel reimbursement from American Airlines. But will he?
Read more “A hotel reimbursement from American Airlines? Get it in writing”

You’re spilling over into my seat, and it’s giving me PTSD

If there was any doubt the airlines are putting profits above the comfort — and in many ways, the safety — of passengers, they’ve been dispelled by recent news.

True, economy seats are smaller and closer together, meals are scarce and not particularly healthy, and the entire experience of flying is so stressful that passengers are even in danger from one another.

But are passengers milking this situation? Maybe. Read more “You’re spilling over into my seat, and it’s giving me PTSD”

The real reason you shouldn’t skip parts of your flight

Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question. Read more “The real reason you shouldn’t skip parts of your flight”

I didn’t get the specific seats I reserved, so what is my recourse?

When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats. Read more “I didn’t get the specific seats I reserved, so what is my recourse?”

United canceled my flight twice, so where is my refund?

United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? Read more “United canceled my flight twice, so where is my refund?”

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