A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that he’s missed the last connecting flight home to Boston. A gate agent assures him not to worry. She will be put him on a flight the next morning and he will receive a hotel reimbursement from American Airlines. But will he?
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You’re spilling over into my seat, and it’s giving me PTSD

If there was any doubt the airlines are putting profits above the comfort — and in many ways, the safety — of passengers, they’ve been dispelled by recent news.

True, economy seats are smaller and closer together, meals are scarce and not particularly healthy, and the entire experience of flying is so stressful that passengers are even in danger from one another.

But are passengers milking this situation? Maybe. Read more “You’re spilling over into my seat, and it’s giving me PTSD”

United canceled my flight twice, so where is my refund?

United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? Read more “United canceled my flight twice, so where is my refund?”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

Has the passenger shaming movement gone too far?

You’ve seen the pictures, haven’t you?
Read more “Has the passenger shaming movement gone too far?”