A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that he’s missed the last connecting flight home to Boston. A gate agent assures him not to worry. She will be put him on a flight the next morning and he will receive a hotel reimbursement from American Airlines. But will he?
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United canceled my flight twice, so where is my refund?

United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? Read more “United canceled my flight twice, so where is my refund?”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

Has the passenger shaming movement gone too far?

You’ve seen the pictures, haven’t you?
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A midair confrontation leaves a passenger speechless

Benjamin Levine is still trying to make sense of a confrontation with a flight attendant on an American Airlines flight from London to Dallas.

Adding to his confusion: a passive-aggressive response from the airline that stopped short of an apology. He turned to our advocates for help sorting it out.
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