My carry-on bag is gone. Why won’t Road Scholar replace it?

Patricia Hawkins’s iPhone and iPad are stolen out of a tour van. Who is responsible? Read more “My carry-on bag is gone. Why won’t Road Scholar replace it?”

A lost refund thanks to a missing paper trail

Edward Fedako’s case looked like a sure thing. It involved a canceled cruise and a missing airfare refund. It had everything going for it — except for one minor detail.

Fedako’s case underscores the importance of persistence. And paperwork.
Read more “A lost refund thanks to a missing paper trail”

Hey, this package from Verizon feels a little light!

Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
Read more “Hey, this package from Verizon feels a little light!”

American Airlines lost my mother — don’t let them do this again

American Airlines lost Stephanie Mueller’s mom. They found her eventually, but Mueller wants more than an apology. She’s determined to make sure this never happens to someone else’s mother.
Read more “American Airlines lost my mother — don’t let them do this again”

Never mind, American Airlines — just send me a refund!

Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.

In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?

I’ll let you decide.
Read more “Never mind, American Airlines — just send me a refund!”