The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation? Read more “The seatback pocket is not the place for your passport”

Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

WOW flew me to Iceland but left my winter clothes behind in Boston

Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. Read more “WOW flew me to Iceland but left my winter clothes behind in Boston”

Airberlin won’t compensate you for “time and inconvenience,” but will they pay for your missing clothes?

When Timothy Korst’s Airberlin flight arrives in Paris without his baggage, he files a claim for his lost bags. But Airberlin will not offer as much compensation as he wants — including reimbursement for “time and inconvenience.” Is Korst out of luck? Read more “Airberlin won’t compensate you for “time and inconvenience,” but will they pay for your missing clothes?”

WOW Airlines lost my luggage. Then it lost my luggage claim.

WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim. Read more “WOW Airlines lost my luggage. Then it lost my luggage claim.”

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