Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

What happened to my “trip of a lifetime” with Travelocity? Who knows?

Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry. Read more “What happened to my “trip of a lifetime” with Travelocity? Who knows?”

Airberlin lost my luggage and offered a voucher instead of reimbursing me

When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that? Read more “Airberlin lost my luggage and offered a voucher instead of reimbursing me”

Renault got me lost — can you help me find a refund?

James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time? Read more “Renault got me lost — can you help me find a refund?”