Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
LOST
Renault got me lost — can you help me find a refund?
James DiProspero’s rental car is getting him lost. Is the company responsible for hours of missed vacation time?
Never mind, American Airlines — just send me a refund!
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
Hey AT&T, I want my voice mail back!
Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing.
No more lost luggage? It’s not science fiction
Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.
There’s something “odd” about this lost-luggage claim
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
Why doesn’t this Wells Fargo customer want his missing wallet?
When Peter Verstage finds a wallet on a London bus, he tries to do the right thing and return it to its owner. Easier said than done.
What to do if your hotel doesn’t exist
For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family “European-style luxury” – an offer that seemed too good to pass up.
Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
