Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem. In the process, her faith in Midas has been shaken — and despite our advocacy team’s best efforts, we can’t repair the damage.
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.
Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
