Here to help
Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem. In the process, her faith in Midas has been shaken — and despite our advocacy team’s best efforts, we can’t repair the damage.
If there’s one thing that can be said about the airline industry in 2016, it’s that there are no guarantees.
When a company’s “best price” guarantee ends up not offering the best price, how long should it take them to
Gianpiera Borroni thought her $150 unaccompanied minor fee would guarantee someone from Delta would look after her child. She thought wrong.
When Megan Bevens books a flight from Sacramento to Honolulu on Expedia, she’s delighted to find a lower fare on Travelocity. So why won’t Expedia honor its Best Price Guarantee?
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even
If you think you can beat a travel company at its pricing game, then meet Ron Faul.
Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.
Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong. “I
Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.
Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
Sometimes a best-price guarantee just isn’t worth the trouble. That’s what Lynne Fukumoto thought after trying to make a claim on a Priceline “Name Your Own Price” hotel room recently.
When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?
Matthew Gast’s hotel room in Rome is saturated with cigarette smells, even though he’s “guaranteed” a nonsmoking room. When he moves to a new room, he loses his socks and underwear. But the hotel doesn’t seem to care. Should it?