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Elliott Report

Elliott Report

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GUARANTEE

I don’t “trust the Midas touch” anymore!

April 13, 2024April 14, 2017 by Christopher Elliott

Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem. In the process, her faith in Midas has been shaken — and despite our advocacy team’s best efforts, we can’t repair the damage.

Categories Case Dismissed
A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.

Why won’t InterContinental Hotels honor its “best” price guarantee?

January 29, 2024December 30, 2014 by Christopher Elliott

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal.

Categories Case Dismissed
Sometimes, you can eyeball a case like this "low" fare guarantee and know almost immediately: This guy doesn't have a snowball's chance.

No “low” fare guarantee at United Airlines – plus, they’re rude!

January 27, 2024July 21, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Dave Olsen thought he might have a valid claim under Choice Hotels' best rate guarantee. Apparently, he thought wrong.

Choice Hotels – another worthless rate guarantee?

January 27, 2024June 10, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

Categories Is This Enough Compensation?
Pathdoc/Verizon promises Marie Steponovich won't be charged an early termination fee when she moves to an area where the service is spotty.

Verizon promised it wouldn’t charge an early termination fee, but it did

January 26, 2024April 17, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

Why won’t United Airlines honor its fare guarantee?

January 26, 2024December 29, 2013 by Christopher Elliott

Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?

Categories The Travel Troubleshooter
The site through which she booked the vacation rental is refusing a refund, despite a written guarantee. Can it do that?

A shabby vacation rental and a missing refund

January 23, 2024September 13, 2013 by Christopher Elliott

When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Categories The Travel Troubleshooter
He booked a room at the Best Western in Pasadena. They sent him a gift card, instead of honoring a "best rate" guarantee.

Instead of honoring a “best rate” guarantee, they sent him a gift card

January 22, 2024September 6, 2012 by Christopher Elliott

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Categories Commentary
Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

January 22, 2024March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.

Categories Commentary
Amy Hutt is no beginner when it comes to the vacation rental game. She's booked several homes through VRBO.com

Case dismissed: The “carefree” rental guarantee didn’t cover her

January 22, 2024September 22, 2011 by Christopher Elliott

Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.

Categories Commentary
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