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Elliott Report

Elliott Report

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GUARANTEE

I don’t “trust the Midas touch” anymore!

August 11, 2023April 14, 2017 by Christopher Elliott

Skyye Watson’s Nissan Rogue vibrated when she stepped on the gas pedal, an annoying but fixable problem. In the process, her faith in Midas has been shaken — and despite our advocacy team’s best efforts, we can’t repair the damage.

Categories Case Dismissed

Why won’t InterContinental Hotels honor its “best” price guarantee?

August 27, 2023December 30, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
Shutterstock

No “low” fare guarantee at United Airlines – plus, they’re rude!

September 13, 2023July 21, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Dave Olsen thought he might have a valid claim under Choice Hotels' best rate guarantee. Apparently, he thought wrong.

Choice Hotels – another worthless rate guarantee?

September 11, 2023June 10, 2014 by Christopher Elliott

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

Categories Is This Enough Compensation?
Pathdoc/Shutterstock

Verizon promised it wouldn’t charge an early termination fee, but it did

August 29, 2023April 17, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

Why won’t United Airlines honor its fare guarantee?

September 13, 2023December 29, 2013 by Christopher Elliott

Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?

Categories The Travel Troubleshooter
The site through which she booked the vacation rental is refusing a refund, despite a written guarantee. Can it do that?

A shabby vacation rental and a missing refund

August 24, 2023September 13, 2013 by Christopher Elliott

When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Categories The Travel Troubleshooter

Everyone else has “brushed us off” — should I, too?

October 29, 2012 by Christopher Elliott

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.

Read more

Categories Commentary
He booked a room at the Best Western in Pasadena. They sent him a gift card, instead of honoring a "best rate" guarantee.

Instead of honoring a “best rate” guarantee, they sent him a gift card

August 28, 2023September 6, 2012 by Christopher Elliott

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Categories Commentary
Best Western guarantees you'll find the lowest rate on its website. Read the microscopic print on its price guarantee.

A “best” rate guarantee with the worst service at Best Western

August 29, 2023March 14, 2012 by Christopher Elliott

Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.

Categories Commentary
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