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GUARANTEE

I am writing to complain about poor service I received in connection with Travelocity's price guarantee. We returned from a trip to Cancun.

Maybe the price guarantee isn’t all-inclusive?

December 1, 2023March 18, 2011 by Christopher Elliott

When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?

Categories The Travel Troubleshooter
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