Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service is spotty. Why won’t it keep its word?
Read more “Verizon promised it wouldn’t charge an early termination fee, but it did”

Why won’t United Airlines honor its fare guarantee?

Digital Media Pro / Shutterstock.com
Digital Media Pro / Shutterstock.com
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?

Question: I made a reservation on United’s website from Tampa to San Francisco for a total price of $180. After completing the reservation I looked up the same itinerary on Orbitz. Much to my surprise, it was $10 less than the price I had just paid on United.com.

United offers a low-fare guarantee. I read the low fare guarantee page to confirm that it covered my fare discrepancy and then I called the United reservations number. The agent I spoke with was polite, but insisted that I had to find the lower fare online at United.com only — Orbitz did not qualify.
Read more “Why won’t United Airlines honor its fare guarantee?”

A shabby vacation rental and a missing refund

Ed/Shutterstock
Ed/Shutterstock
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Question: We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, New Hampshire, that we found through the site. It was advertised as a “luxury” condo, and we paid a total of $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.

When we arrived at the condo, we found the exterior was in a sad state of disrepair. We did not even feel safe climbing the stairs to find our unit. The unit was clean but shabby and clearly not luxurious.
Read more “A shabby vacation rental and a missing refund”

Everyone else has “brushed us off” — should I, too?

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.
Read more “Everyone else has “brushed us off” — should I, too?”

Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin’s name might be familiar to some of you, especially if you’re active in the comments. He’s a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
Read more “Instead of honoring a “best rate” guarantee, they sent him a gift card”