You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. Read more “You’ve never heard of these people, but they’ve changed the way you fly”

Donald Trump is bad for consumers. Here’s why.

If you’re a right-leaning reader or a fan of the current presidential administration, you probably won’t make it past the headline of this story. And if you do, it will only be for the purposes of scrolling down to leave an angry comment at the end of the article.

But if by chance you made it this far, please remember last week’s column on how the Trump administration could help consumers. And also, that there are at least two sides to every story — especially this one. Read more “Donald Trump is bad for consumers. Here’s why.”

As airline complaints soar, the government comes to the rescue

Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
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Should airlines be re-regulated?

The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it pleases, may be nearing an end.

A confluence of events is pressuring government regulators to take action that, depending on your point of view, will make air travel less expensive or interfere with a free market, driving ticket prices higher.
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Federal government wraps up quiet year for traveler protections

Government fines against airlines for consumer rule violations are on track to hit a six-year low as the U.S. Department of Transportation’s enforcement actions shift from punishment to preventing infractions. With only a few weeks left in 2014, the DOT has issued 23 consent orders that assess $2.6 million in penalties — $4.5 million less than last year. That’s the same number as in 2009.
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Trouble on the road? Maybe the government can help (seriously)

Donald Lessard did a double take when he saw the name on his airline ticket: “Donald Jeffries.”
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Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention of one Florida frequent traveler named Alan Grayson.
Read more “Should the government regulate loyalty programs?”