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GOVERNMENT

They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

You’ve never heard of these people, but they’ve changed the way you fly

February 1, 2024July 17, 2017 by Christopher Elliott

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

Categories Commentary

As airline complaints soar, the government comes to the rescue

December 13, 2023December 20, 2015 by Christopher Elliott

Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.

Categories The Navigator
The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Should airlines be re-regulated?

January 29, 2024February 22, 2015 by Christopher Elliott

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Categories The Navigator
Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.

Federal government wraps up quiet year for traveler protections

January 29, 2024November 30, 2014 by Christopher Elliott

Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.

Categories The Navigator
Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: "Donald Jeffries."

Trouble on the road? Maybe the government can help (seriously)

January 29, 2024October 25, 2014 by Christopher Elliott

Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: “Donald Jeffries.”

Categories Commentary
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars

Should the government regulate loyalty programs?

January 29, 2024October 19, 2014 by Christopher Elliott

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.

Categories The Navigator
The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.

The government shutdown’s surprise effect on travelers

January 23, 2024October 13, 2013 by Christopher Elliott

The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.

Categories The Navigator

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