Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.
Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.
Trouble on the road? Maybe the government can help. He did a double take when he saw the name on his airline ticket: “Donald Jeffries.”
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
The government shutdown was supposed to be a non-event for travelers, but it didn’t quite turn out that way.
