Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? “Relax, your miles don’t expire? Yeah, right, American Airlines”
The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
“Frequent-flier programs could face tighter regulation — if customers speak up”
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
“Even more funny airline math on this downgrade, but is there a solution?”
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention of one Florida frequent traveler named Alan Grayson.
“Should the government regulate loyalty programs?”
After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States from Australia. But now his insurance company is balking at a refund. What can he do to replace the miles?
“Does insurance cover my frequent flier miles?”