United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Marianne MacKenzie’s US Airways miles have expired, but worse, her son’s are gone too. He almost had enough points for a ticket. Is he out of luck?
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
