How much is your “free” award ticket costing you?

It can be fun to dream about cashing in all those frequent flyer miles that you have been saving. That’s the day that your dedication to your favored airline will finally pay off in a free flight to somewhere fabulous. Read more “How much is your “free” award ticket costing you?”

Relax, your miles don’t expire? Yeah, right, American Airlines

Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? Read more “Relax, your miles don’t expire? Yeah, right, American Airlines”

Frequent-flier programs could face tighter regulation — if customers speak up

The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
Read more “Frequent-flier programs could face tighter regulation — if customers speak up”

Even more funny airline math on this downgrade, but is there a solution?

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Read more “Even more funny airline math on this downgrade, but is there a solution?”

Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention of one Florida frequent traveler named Alan Grayson.
Read more “Should the government regulate loyalty programs?”