A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket?
Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
He uses frequent flier miles to pay for a return flight to the United States from Australia. Insurance company is balking at a refund.
Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
