Relax, your miles don’t expire? Yeah, right, American Airlines

Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? Read more “Relax, your miles don’t expire? Yeah, right, American Airlines”

Frequent-flier programs could face tighter regulation — if customers speak up

The federal government is on the verge of regulating airline frequent-flier programs. But how far it goes may depend on you.
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Even more funny airline math on this downgrade, but is there a solution?

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Read more “Even more funny airline math on this downgrade, but is there a solution?”

Should the government regulate loyalty programs?

Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention of one Florida frequent traveler named Alan Grayson.
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Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States from Australia. But now his insurance company is balking at a refund. What can he do to replace the miles?
Read more “Does insurance cover my frequent flier miles?”