Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?
Question: I recently booked four tickets between Milwaukee and New Orleans using my Delta SkyMiles so that my husband, son and my son’s friend could fly to our cruise port. All was well, but then my son’s friend’s parents decided that they would not get him a passport, as they had promised, so we had to make changes to the cruise and the airline to accommodate a new guest.
Royal Caribbean Cruise Lines was great about making the change — just some correspondence from our travel agent did the trick. However — and I think you know what is coming — Delta is refusing to make a name change. Its policy is never to make name changes. Delta offered to allow me to re-deposit the miles for a $150 charge per ticket, and then let me re-purchase the ticket using SkyMiles. But the cost for the ticket has quadrupled, going from 25,000 miles to 100,000 miles. Read more “Why can’t I change the name on my frequent flier award ticket?”
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Question: My parents, who are visiting me from Hong Kong, are scheduled to travel on Cathay Pacific later this week from New York to Hong Kong. But their flights were canceled because of a hurricane. Here’s the problem: Both of their tickets were redeemed using my British Airways points. And those tickets follow a different set of rules.
A Cathay Pacific representative told me that since this is an award ticket issued by British Airways, there is nothing Cathay Pacific can do and that I should work with British Airways, who issued these two tickets.
I then proceed to contact British Airways over the phone, where the representative told me that all they can do is search through the Cathay Pacific “award inventory” and they do not see anything for another month. I did ask if they can try to rebook my parents on British Airways or another airline, but they were turned down. Read more “Using frequent flier miles to escape from New York”
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
A tectonic shift in the world of travel rewards is forcing passengers to reconsider their allegiances — or whether it’s worth being loyal at all. Given the already hopelessly convoluted nature of these programs, I’m surprised it took so long.
Frequent fliers have been hardest hit. In recent months, both Delta Air Lines and United Airlines revised their programs so that only the biggest spenders get the best perks. Soon, flying often won’t be enough to reach an airline’s coveted elite status. Expect more companies to follow.
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.