Help, my frequent flier miles are gone!
Marianne MacKenzie’s US Airways miles have expired, but worse, her son’s are gone too. He almost had enough points for a ticket. Is he out of luck?
FREQUENT FLIER
After loyalty program changes, airlines brace for Million Miler march
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
Why won’t insurance cover my lost frequent-flier miles?
Charles Stewart’s wife is hospitalized in England and misses her return flight. Thank goodness she has travel insurance, which covers the cost of her return flight. But what about the miles she spent? Are they lost?
What do you do when points vanish into thin air?
When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?
Your turn! The other side explains why we’re so wrong
I’m frequently accused of using this site as a bully pulpit, which is, of course, completely true.
Is this enough compensation? A mechanical flight delay, an automatic mileage credit
What does your airline owe you when your flight is delayed?
