Using frequent flier miles to escape from New York

Litteny/Shutterstock
Litteny/Shutterstock
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?

Question: My parents, who are visiting me from Hong Kong, are scheduled to travel on Cathay Pacific later this week from New York to Hong Kong. But their flights were canceled because of a hurricane. Here’s the problem: Both of their tickets were redeemed using my British Airways points. And those tickets follow a different set of rules.

A Cathay Pacific representative told me that since this is an award ticket issued by British Airways, there is nothing Cathay Pacific can do and that I should work with British Airways, who issued these two tickets.

I then proceed to contact British Airways over the phone, where the representative told me that all they can do is search through the Cathay Pacific “award inventory” and they do not see anything for another month. I did ask if they can try to rebook my parents on British Airways or another airline, but they were turned down.
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Are loyalty programs worth belonging to?

Aleksandar/Shutterstock
Aleksandar/Shutterstock
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

A tectonic shift in the world of travel rewards is forcing passengers to reconsider their allegiances — or whether it’s worth being loyal at all. Given the already hopelessly convoluted nature of these programs, I’m surprised it took so long.

Frequent fliers have been hardest hit. In recent months, both Delta Air Lines and United Airlines revised their programs so that only the biggest spenders get the best perks. Soon, flying often won’t be enough to reach an airline’s coveted elite status. Expect more companies to follow.

Experienced travelers are taking a hard look at their loyalty portfolios. They don’t always like what they see.
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Why loyalty programs are dead — and why that’s good news for almost everyone

Gui Jun Pen/Shutterstock
Gui Jun Pen/Shutterstock

Loyalty programs as we know them are dead.

After years of playing the game, frequent customers like John Peppin are saying, “enough is enough.”

Peppin, the director of a medical center in Lexington, Ky., said he wondered about the endless bait and switch airlines pull — demanding absolute loyalty in order to be treated with a little dignity.

He often flies to China on American Airlines, to which he has given his business in exchange for the possibility of an upgrade to business class.
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Help, my frequent flier miles are gone!

jetblue snowQuestion: My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.

I’m a single mom and recently lost my job. I’ve been overwhelmed and did not notice the e-mail that warned me about the expiration of the miles.

I called US Airways, but a representative said I was too late. I’ve been a loyal US Airways customer for years, but didn’t sign up for US Airways’ loyalty program until recently.
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After loyalty program changes, airlines brace for Million Miler march

vapor trailIf you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.

He assumed wrong.

“The money I spent chasing Million Mile status is without a doubt the poorest investment of my career,” says Croswell, who lives in Aspen, Colo., and joined United’s frequent-flier program, MileagePlus, in 1983. “I have zero benefits that were promised to me.”
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