Frequently asked questions about travel insurance

Should I buy travel insurance - or not? / Photo by Horrigan S - Flickr
Travel insurance used to be a small segment of the insurance business that protected people against the loss of a non-refundable deposit on a big-ticket vacation such as a safari or a round-the-world cruise. But the Sept. 11, 2001, terrorist attacks and a series of natural disasters in the early 2000s pushed it into the mainstream. Today, it’s hard to find a travel agent or travel site that doesn’t try to sell an optional insurance policy as part of a trip.

But should you buy one? That depends. Here are the most frequently asked questions about travel insurance:
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I paid $6,995 for a travel club membership — did I just get scammed?

Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.
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Can this trip be saved? Help, American Airlines wants $20,000!

Nancy Schmuhl thought she’d paid for her American Airlines tickets. But the airline had one last bill for her: A $20,000 invoice for “certain fraudulent bookings” she is alleged to have made.

You should read the letter it sent to her. I’ll get to that in a minute.

In the meantime, you’re probably wondering: What kind of fraudulent bookings?

Schmuhl made several fictitious reservations which she later canceled. Regular readers of this site will remember a previous American Airlines case. And United Airlines famously confiscated a passenger’s miles for similar behavior.
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Texas targets “unethical” Royal Palms Travel club

They promised Hans Slatosch the world. Literally.

In a sales presentation he attended a year ago, Dallas-based Royal Palms Travel offered him deep discounts on cruises and other travel products. All he had to do was pony up a $5,593 membership. He did.

But something about the transaction made Slatosch uncomfortable. The sales staff had pressured him to make a decision before he left, and they wouldn’t let him keep the material they’d distributed, he says.
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It’s alive! Prime Travel Protection pursues customer who didn’t want “insurance”

credit cardRemember Prime Travel protection, the Colorado travel insurance company that shut down amid allegations it sold unlicensed policies? Turns out it’s not dead yet.

When Dick Rheinhardt booked a cruise vacation through Four Seasons Tours and Cruises, in Largo, Fla., last November, he agreed to pay $824 for what he believed to be a travel insurance policy. But it wasn’t a real policy, he says. A few months later, Florida authorities told three agencies that Prime Travel Protection policies might be bogus. Rheinhardt wanted a refund.

That’s when he discovered Prime Travel Protection was alive and well.
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