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FRAUD

Will Wells Fargo intervene and aid Nicholas Butler in the aftermath of $7,853 Istanbul bar charges? Find out now.

Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?

July 8, 2025June 8, 2023 by Christopher Elliott

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges?

Categories Featured, Problem Solved
Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it. 

Can you help me with this $80 cleaning charge from Lyft?

November 24, 2024December 5, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
They're furious with United for canceling Alicia's ticket and issuing an involuntary refund. Alicia Haviland missed her friend's funeral.

Furious at United because she missed her best friend’s funeral

February 1, 2024March 10, 2015 by Christopher Elliott

They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.

Categories Case Dismissed
Anand Iyer recently rented a Hyundai from Avis. He'd found the car online through a site AutoSlash.com, and the rental through Travelocity.

Dinged for using a “fraudulent” discount code on my Avis rental

January 27, 2024July 28, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
It's unusual to cover something I just heard about a few hours ago. It's even more unusual to redact the name of both passenger, airline.

I have until Friday to cough up $14,000 – should I pay?

January 23, 2024November 12, 2013 by Christopher Elliott

Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.

Categories Should I Take The Case?
Don't believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp.

Why fake reviews don’t really matter

January 23, 2024October 5, 2013 by Christopher Elliott

Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.

Categories Commentary
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful.

Travel insurance claims can hinge on the tiniest details

January 22, 2024May 19, 2012 by Christopher Elliott

When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.

Categories Commentary, The Navigator
Cathy Evans doesn't fit the profile of a typical scam victim. She's an account manager for a technology company in Boston.

I paid $6,995 for a travel club membership — did I just get scammed?

January 22, 2024April 25, 2012 by Christopher Elliott

Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.

Categories Commentary
In a sales presentation he attended a year ago, Royal Palms Travel offered him deep discounts on cruises and other travel products.

Texas targets “unethical” Royal Palms Travel club

January 19, 2024March 19, 2010 by Christopher Elliott

They promised Hans Slatosch the world. Literally.

Categories Commentary
Remember Prime Travel protection, the Colorado travel insurance company that shut down amid allegations it sold unlicensed policies?

It’s alive! Prime Travel Protection pursues customer who didn’t want “insurance”

January 25, 2024July 29, 2009 by Christopher Elliott

Remember Prime Travel protection, the Colorado travel insurance company that shut down amid allegations it sold unlicensed policies? Turns out it’s not dead yet.

Categories Commentary
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