I ordered bras, but they sent me a hideous shower curtain
Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?
FRAUD
Chase said her identity had been stolen, but it was a Zelle callback scam
When Patricia Peticolas received an urgent call from Chase Bank warning her that someone had stolen her identity on Zelle, she wanted to do everything she could to help.
Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?
Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges?
Furious at United because she missed her best friend’s funeral
They’re furious with United for canceling Alicia’s ticket and issuing an involuntary refund. Alicia Haviland missed her friend’s funeral.
I have until Friday to cough up $14,000 – should I pay?
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
Why fake reviews don’t really matter
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.
Travel insurance claims can hinge on the tiniest details
When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.
I paid $6,995 for a travel club membership — did I just get scammed?
Cathy Evans doesn’t fit the profile of a typical scam victim. She’s an account manager for a technology company in Boston, and she likes to think of herself as a discerning customer.