I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

On this hotel reservation, who’s scamming whom?

Beth Furcht thought she’d lucked out when she found a website that allowed her to book a room at the Hilton Omaha for Olympic swim trials more than a year-and-a-half in advance.

She had not.

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Furious at United because she missed her best friend’s funeral

Alicia and Joe Haviland are mad at United Airlines and at me.

They’re furious with United for canceling Alicia’s ticket from Panama City, Panama, to Seattle via Houston and issuing an involuntary refund. As a result, Alicia Haviland missed her best friend’s funeral.

And they’re upset with me because they want me to write about their negative customer service experience and I haven’t — until now.
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How to read an online review like a pro

Online review sites offer what appears to be helpful information. But it’s not always reliable.

Just a few days ago, Italian authorities fined TripAdvisor $600,000 for failing to adopt controls to prevent false reviews, while at the same time promoting the site’s content as “authentic and genuine.”
Read more “How to read an online review like a pro”