Here’s why you should never report a credit card charge as fraudulent when it isn’t

Philip Paul comes down with a severe case of buyer’s remorse after he signs a contract with The Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing. Read more “Here’s why you should never report a credit card charge as fraudulent when it isn’t”

A late night call from her “granddaughter” leads to a $4,000 loss

Have you heard of the “Grandparent Scam?” One of our readers wrote to us for help after a version of that ruse cost her more than $4,000. Read more “A late night call from her “granddaughter” leads to a $4,000 loss”

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud. Read more “I canceled my reservation so why did the hotel still charge me?”

If you need a reason to never wire money for your vacation rental, read this story now

Charles Brown and his partner booked a villa in St. Thomas, Virgin Islands, through HomeAway. Brown’s girlfriend emailed a person claiming to be the “owner” of the villa and eventually agreed on a $6,300 price.

Can you guess what happened next? Read more “If you need a reason to never wire money for your vacation rental, read this story now”

Two new phone lines and $2,000 extra on my bill? What gives, Sprint?

Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
Read more “Two new phone lines and $2,000 extra on my bill? What gives, Sprint?”