I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?

In the aftermath of Hurricane Irma, Sandra Parker decides to cancel her flight to Florida on Spirit Airlines. She knows her $80 flights aren’t refundable. But what about the $160 prepaid baggage fees? Read more “I canceled my Spirit Airlines flight. Can I get a refund for my prepaid baggage?”

How did this traveler talk herself out of Delta’s goodwill gesture?

After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer? Read more “How did this traveler talk herself out of Delta’s goodwill gesture?”

Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?

When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more. Read more “Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?”

Porter Airlines offered me two “free” nights at a hotel, but I just wanted to go home

After Evelyn Morton’s Porter Airlines flight from Toronto to Washington, D.C., is canceled, the airline offers to put her in a hotel for two days. She has a better idea, but will Porter go for it? Read more “Porter Airlines offered me two “free” nights at a hotel, but I just wanted to go home”

Why is Iberia denying my request for EU 261 compensation?

When Iberia cancels Bego Lopez’s flight shortly before departure, it refuses to compensate her in accordance with European Union law. Can our advocates successfully persuade Iberia to issue Lopez the reimbursement it owes her? Read more “Why is Iberia denying my request for EU 261 compensation?”