It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”
They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.
Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.
Wait, did I just say “ruin” travel? Well, yeah.
“Putting entitled travelers in their place”
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
Maybe it’s time to challenge that conventional wisdom.
“Maybe first class passengers aren’t so special after all”
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
“He paid for a first-class seat, but it didn’t last all the way to Portland”
When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was getting a cheap first class seat.
“She says she paid for a first-class ticket, so why didn’t she get one?”