When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? “Why did American refuse my upgrade on a flight with empty first class seats?”
It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”
Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out. And she’s not going to like it. “Downgraded because cats can’t fly in first class”
They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.
Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.
Wait, did I just say “ruin” travel? Well, yeah.
“Putting entitled travelers in their place”
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
Maybe it’s time to challenge that conventional wisdom.
“Maybe first class passengers aren’t so special after all”