American Airlines downgraded us. Can I get the fare difference refunded?
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?
FIRST CLASS
Putting entitled travelers in their place
They’re spoiled. They’re demanding. And they’re ruining travel for everyone else. That’s what employees say about entitled travelers.
Maybe first class passengers aren’t so special after all
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
He paid for a first-class seat, but it didn’t last all the way to Portland
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew on US Airways. “Scammed at worst.”
She says she paid for a first-class ticket, so why didn’t she get one?
When Gloria Brimley booked a flight through Cheaptickets, she thought she was getting a cheap first class seat.
Worst upgrade ever — how about a refund?
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
United Airlines promised me two first class tickets — where are they?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
Let’s ban babies in first class once and for all
Should an airline’s first class section be adults-only? Ask passengers like James Armstrong, and you’ll hear a compelling reason for keeping babies in the back — if not off the plane entirely.
Buh-bye first class? Wouldn’t that be nice
So they’re getting rid of first class, are they? At least that’s what our friends in the traditional media are reporting.