Why did American refuse my upgrade on a flight with empty first class seats?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “Why did American refuse my upgrade on a flight with empty first class seats?”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

Downgraded because cats can’t fly in first class

Can cats fly in first class on Alaska Airlines? Beth Allen is about to find out. And she’s not going to like it. Read more “Downgraded because cats can’t fly in first class”

Putting entitled travelers in their place

They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.

Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.

Wait, did I just say “ruin” travel? Well, yeah.
Read more “Putting entitled travelers in their place”

Maybe first class passengers aren’t so special after all

One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.

Maybe it’s time to challenge that conventional wisdom.
Read more “Maybe first class passengers aren’t so special after all”

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