Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

Putting entitled travelers in their place

They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.

Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.

Wait, did I just say “ruin” travel? Well, yeah.
Read more “Putting entitled travelers in their place”

Maybe first class passengers aren’t so special after all

One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.

Maybe it’s time to challenge that conventional wisdom.
Read more “Maybe first class passengers aren’t so special after all”

Airlines pile on the perks, but not for you

VIP lounges. Chauffeur-driven Porsches that drive you to the airport. Decadent in-flight amenities.

Airlines have been making headlines lately for piling on the perks for the first class customers, even while the industry has been criticized for its enthusiastic participation in what critics call the “race to the bottom.”
Read more “Airlines pile on the perks, but not for you”

He paid for a first-class seat, but it didn’t last all the way to Portland

“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
Read more “He paid for a first-class seat, but it didn’t last all the way to Portland”