It’s not our fault.
You’ve probably heard that line a time or two, especially from your airline, hotel or cruise line. It’s the old “Act of God” excuse — or to put it in less theological terms, an event “beyond our control.”
Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200.
Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.
