Air Canada canceled her flight and promised to cover her hotel. Then it didn’t.
When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.
EXTRAORDINARY CIRCUMSTANCES
How to fight back against the ‘beyond our control’ excuse
It’s not our fault.
You’ve probably heard that line a time or two, especially from your airline, hotel or cruise line. It’s the old “Act of God” excuse — or to put it in less theological terms, an event “beyond our control.”
Is this really an “extraordinary” circumstance, Norwegian Air?
Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200.
Well, why didn’t you just say so, Aer Lingus?
Sometimes, just a little more information from Aer Lingus can make a complaint melt away like a late winter snow.