How to fight back against the ‘beyond our control’ excuse

It’s not our fault. You’ve probably heard that line a time or two, especially from your airline, hotel or cruise line. It’s the old “Act of God” excuse — or to put it in less theological terms, an event “beyond our control.” Read more “How to fight back against the ‘beyond our control’ excuse”

Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Well, why didn’t you just say so?

Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
Read more “Well, why didn’t you just say so?”