Extraordinary circumstances leads to the ordinary EU 261 rejection from Aer Lingus

Aer Lingus rejected Jonathan Loughran’s claim for EU 261 compensation. According to Aer Lingus, extraordinary circumstances were in effect, thus exempting the airline from paying the claim.

Surprise, surprise. Read more “Extraordinary circumstances leads to the ordinary EU 261 rejection from Aer Lingus”

How to fight back against the ‘beyond our control’ excuse

It’s not our fault. You’ve probably heard that line a time or two, especially from your airline, hotel or cruise line. It’s the old “Act of God” excuse — or to put it in less theological terms, an event “beyond our control.” Read more “How to fight back against the ‘beyond our control’ excuse”

How did this traveler talk herself out of Delta’s goodwill gesture?

After bad weather forces Delta Air Lines to cancel Anna Vilnits’ flight, it offers her a goodwill gesture, but she rejects it and repeatedly insults the airline. Now she’s changed her mind. Can our advocates help her get Delta to reinstate its offer? Read more “How did this traveler talk herself out of Delta’s goodwill gesture?”

Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. Read more “Is a two-hour delay worth 25,000 American miles?”