Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Could the value of my canceled flight really be just $26?

How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.

All she’s received is a $26 refund. Read more “Could the value of my canceled flight really be just $26?”

I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours. Read more “I didn’t like United’s first compensation offer, so I countered it — twice”

Why won’t United Airlines compensate me for my delay?

United Airlines promises Steven Brenner 600 euros after his flight from Paris to Washington is delayed and then canceled. Why won’t it pay him? Read more “Why won’t United Airlines compensate me for my delay?”

No good deed goes unpunished after a terrorist attack

Peter McKnight didn’t make it back from Sierra Leone last March — at least not the way he expected to. Read more “No good deed goes unpunished after a terrorist attack”