Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours. Read more “I didn’t like United’s first compensation offer, so I countered it — twice”

Why won’t United Airlines compensate me for my delay?

United Airlines promises Steven Brenner 600 euros after his flight from Paris to Washington is delayed and then canceled. Why won’t it pay him? Read more “Why won’t United Airlines compensate me for my delay?”

No good deed goes unpunished after a terrorist attack

Peter McKnight didn’t make it back from Sierra Leone last March — at least not the way he expected to. Read more “No good deed goes unpunished after a terrorist attack”

Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?

If it took me two years to resolve a case — a long, complicated and painful case — I probably wouldn’t issue a press release. But that’s exactly what refund.me just did. Read more “Delayed 23 hours on Emirates, waited two years for a refund — and now, a press release?”