Iberia advised us of our “passengers’ rights,” but then ignored them all

Occasionally our advocates encounter cases, like Beth Agnew’s, that make us want to beat our heads against the wall in frustration. Read more “Iberia advised us of our “passengers’ rights,” but then ignored them all”

Is this really an “extraordinary” circumstance, Norwegian Air?

Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.

But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”

Could the value of my canceled flight really be just $26?

How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.

All she’s received is a $26 refund. Read more “Could the value of my canceled flight really be just $26?”

Does EU 261 apply to our Aer Lingus flight heading to Dublin?

Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261? Read more “Does EU 261 apply to our Aer Lingus flight heading to Dublin?”

Is an involuntary downgrade worth just $70?

How much is an involuntary downgrade from a first or business class airline seat to coach worth? It depends on the route and the entire ticket value. Read more “Is an involuntary downgrade worth just $70?”

Get smart. Sign up for the newsletter.