Allison Sanders prepays for her checked luggage on a Frontier Airlines flight from Denver to Orlando. But the airline charges her for her bags twice. Now it won’t refund her for the second charge. Can she get her second charge back?
Toni Bowick buys tickets to an Atlanta Braves game through Ticketmaster but then can’t access them before the event. Ticketmaster claims she doesn’t have an account. And then it keeps her money. Can Ticketmaster do that?
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?
Lynda Eberhart and her husband were looking forward to a scenic trip with their friends through the Canadian Rockies. They booked their journey through Railbookers, paying $5,419 for a luxurious Rocky Mountaineer rail tour. But when disaster struck, their dream trip turned into a months-long battle for a refund.
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
An Uber driver takes Andrew Greenman on a wild ride through the Washington, D.C., suburbs. Does the company owe him anything for the stressful experience?
When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.
Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.
