I’m still waiting for a refund from Hotels.com
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
CUSTOMER SERVICE
The surprise $70 “application” fee wasn’t so visionary
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
When it’s time to take your business elsewhere, here’s the right way to exit
Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it.
My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
Let’s hear it for the travel heroes!
Let’s hear it for the travel heroes. The Houston airline agent held a United Airlines flight for a passenger visiting his dying mother.
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
3 reasons social media matters more than you think
It’s true, social media fatigue is starting to set in across the Internet.
Are you being fed a line? 5 secrets for breaking through the script
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.