He paid Vantage $18,536. Why is it taking so long to get a cruise refund?
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
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How to win your consumer dispute using the Elliott Method
Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.
Help! My Target gift card is zeroed out
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
United Airlines holds plane so passenger can say goodbye to his dying mother
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
After “terrible service” at Panera, can this customer get a fresh start?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
Am I not entitled to a ticket credit, Virgin Atlantic?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
A frozen video game and a long wait for help
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
This oven’s a dud. Why won’t KitchenAid fix it?
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.