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Elliott Report

Elliott Report

  • Home
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CUSTOMER SERVICE

Gerry Bauer had high hopes for an easy refund process with Vrbo, but will he be left empty-handed for his canceled vacation home reservation?

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

January 19, 2024March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy
Priscilla's dream trip to Sedona turned into a nightmare when Southwest canceled her flight. But that was just the beginning. Marriott then took $1,745 of her vacation club points without explanation. What will happen next?

They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?

January 19, 2024February 26, 2023 by Christopher Elliott

After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?

Categories Advocacy
When Elie-Anne Chevrier rents a car from Hertz, she expects to pay $113. So why did the car rental company just charge her $840?

Hertz billed her for eight extra days on her car. Where’s the refund?

November 11, 2024February 24, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

His bed arrived in pieces. Can he get a refund from Amerisleep? 

January 19, 2024February 21, 2023 by Christopher Elliott

Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

Categories Problem Solved
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

He canceled his dishwasher order, but Sears kept his money

January 19, 2024February 20, 2023 by Christopher Elliott

When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

Categories Problem Solved
Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

Categories Advocacy
Explore the issue of vacation rental hosts cancelling stays and keeping the paid money through Vrbo. Learn about the dispute resolution process and find out if you qualify for a refund in such a scenario. A must-read for all those planning their next holiday or weekend getaway.

Vrbo took my $1,270! Can a vacation rental host cancel my stay and keep my money?

January 22, 2024February 13, 2023 by Christopher Elliott

Can a vacation rental host cancel your reservation and keep your money? Shannon Jenkins wants to know after her host decided to pocket the money she paid Vrbo for a four-day weekend in Sonoma’s Russian River Valley.

Categories Advocacy
The content discusses the issue of a long-delayed cruise refund for a Greek Islands cruise booked with Vantage Travel. Despite agreement for the refund, it has taken almost three years due to the pandemic causing widespread delays in the travel industry. The article explores the reasons behind the wait and whether it is possible to expedite the process.

He paid Vantage $18,536. Why is it taking so long to get a cruise refund?

January 19, 2024February 9, 2023 by Christopher Elliott

The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?

Categories Advocacy
Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

How to win your consumer dispute using the Elliott Method

January 19, 2024February 9, 2023 by Christopher Elliott

Learn how to resolve any consumer dispute using the Elliott Method. Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

Categories On Travel
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024March 14, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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