William Marell books an apartment in Beverly Hills through Airbnb and quickly discovers the address doesn’t exist. Then Airbnb hits his card with another $7,080, cancels his account, and leaves him chasing case numbers and closed tickets.
When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident.
When Paul Avron’s daughter buys Coldplay tickets from StubHub, she expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee doesn’t work. Can she get her money back?
When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.
Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?
Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence?
When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
