When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. Now he can’t get a refund. What should he do?
Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card.
Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.
