CREDIT CARD DISPUTE Archives

Josephine Donatelli was charged $515 by Enterprise for a missing head restraint and hat shelf from her rental car. However, she insists she returned the vehicle exactly as she rented it. Enterprise sent the claim more than a month after the return, with insufficient evidence to prove it was her rental car, including no photos with identifying details like a license plate. After disputing the charge with her credit card company and contacting Enterprise, a representative apologized for the error and refunded the money, acknowledging the confusion and promising future rental credits.

Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?

August 19, 2024August 14, 2024 by Christopher Elliott

Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?

Steven Tabet cancels his timeshare, but Citibank won't help him. How do you fix a Citibank credit card dispute problem?

Citibank credit card dispute problem: Did they just short me $550?

January 15, 2025June 28, 2024 by Christopher Elliott

Steven Tabet cancels his timeshare, but Citibank won’t help him. How do you fix a Citibank credit card dispute problem?

When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do?

Iberia told me to file a credit card chargeback. Now I don’t have a ticket!

November 29, 2024May 15, 2024 by Christopher Elliott

When Joel Revill’s ticket purchase on Iberia doesn’t go through, a representative advises him to dispute the purchase on his credit card. But now he doesn’t have a valid ticket. What should he do?

Mark Hartwig's vacation rental in Montreal was "such a bizarre experience" that he has trouble putting into words.

“Such a bizarre” rental experience on Vrbo — but do they even care?

September 30, 2025March 4, 2024 by Christopher Elliott

Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.

In this intriguing case, Evonne Hopkins faces a dilemma after booking a room without a private bathroom through SuperTravel. Despite their no-refund policy, she challenges the lack of disclosure. Find out how this situation unfolds and if SuperTravel adjusts its stance in this captivating travel troubleshooter story.

Help! My bed & breakfast doesn’t have a bathroom!

February 5, 2024January 24, 2024 by Christopher Elliott

Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?

When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

May 13, 2025December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

June 28, 2024September 27, 2023 by Christopher Elliott

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

Credit card disputes can be a powerful weapon for consumers. But if wielded incorrectly, a credit card chargeback can fail spectacularly.

The ultimate guide to chargebacks and winning a credit card dispute in 2025

December 16, 2024July 25, 2022 by Christopher Elliott

Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.

If you ask me, the shoddiest products on earth are toys. I mean a literal toy. I've never had any luck with playthings.

Avoid the worst products ever with these insider strategies. (Trust me, you’ll want to)

February 1, 2024April 17, 2017 by Christopher Elliott

If you ask me, the shoddiest products on earth are toys. I don’t mean that in a derogatory sense — as in, they advertised a computer, but instead they sold me a toy. I mean a literal toy.

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