CREDIT CARD DISPUTE

Illustration of a worried man on the phone holding a credit card while a concert crowd watches performers on stage, representing a StubHub ticket refund dispute.

This StubHub rep’s “help” with Coldplay tickets cost me $3,000!

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Paul Avron’s daughter bought three Coldplay tickets at Hard Rock Stadium in Miami for $1,027, nine months before the show, as a birthday gift for her best friend and the friend’s dad. On the day of the concert, the StubHub app said the tickets were being released, but they never appeared. With the show already starting, the family called StubHub in a panic and asked for the tickets or replacements so the group could get in. The last representative refused to provide replacement tickets and said they had to buy new ones, promising StubHub would refund the original $1,027. The rep said he saw three tickets for just $1 more than the original purchase and sent a link. The tickets were actually $1,000 each, and StubHub charged the credit card $3,000. The family disputed the charge with their credit card company and contacted StubHub directly, but both representatives said they would not credit the account. The family never accepted or used the expensive tickets and never attended the concert. StubHub’s FanProtect Guarantee promises valid tickets or your money back, and says StubHub will find comparable replacement tickets when possible.

Editorial cartoon of a disappointed woman with shoulder-length hair resting her chin on her hand while holding up a smartphone showing the orange StubHub app, seated at a table against a pink wall with a vintage-style concert poster for The Lumineers hanging on the wall behind her, illustrating a frustrated concertgoer who received the wrong tickets and struggled to get a refund through StubHub's confusing return policy

Help! StubHub’s confusing ticket return policy cost me $1,176

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Sharon McMonagle paid $1,176 for four club section tickets to a Lumineers concert through StubHub. The confirmation email included no seat numbers, and the day before the show StubHub sent tickets for a completely different section with no club access. StubHub asked her to accept the wrong tickets and transfer them back, which she feared would lock her into ownership. An agent told her to send a screenshot proving she had not accepted the tickets. After 45 days, StubHub said she would receive nothing because she had not returned the tickets through Ticketmaster, tickets she never accepted in the first place. StubHub advertises a FanProtect Guarantee promising that buyers who do not receive the tickets they ordered will get comparable replacements or a full refund.

So long, Spirit Airlines. Should the government have saved you?

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Spirit Airlines has begun an orderly wind-down of operations, effective immediately. Every flight has been canceled and customer service is closed. The shutdown comes after the Trump administration’s $500 million rescue plan, which would have given the federal government an unprecedented 90 percent stake in the carrier, fell apart over the weekend. After blocking Spirit’s merger with JetBlue on antitrust grounds in 2024, the federal government spent the past several days weighing whether to essentially own the airline instead. In the end, it did neither, leaving summer ticket holders to fight their credit card companies for refunds.

Editorial illustration of an elderly man standing alone at the bright orange wooden door of a blue-toned classic French apartment building with wrought iron balconies, depicting Alan Nathan waiting for his missing luggage in Neuilly-sur-Seine after Luggage Forward and FedEx claimed phantom delivery

Luggage Forward promised to deliver my luggage. Instead, it delivered disappointment!

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Alan Nathan paid Luggage Forward $1,400 to ship four bags from Sonoma, California to Neuilly-sur-Seine, France, including his wife’s critical medical equipment. The premium service offered an on-time guarantee promising double the shipping fee for late deliveries. The shipping company asked for documents showing arrival into Ireland despite the clearly stated French address. FedEx then marked the bags as delivered and signed for by someone named Lou Ann, but Nathan’s building has no front desk and the concierge confirmed no contact from any delivery driver.