I canceled my hotel but was charged anyway

Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and the hotel are telling him the charges are legit. But are they?
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This “historic” stay was an epic disaster

Somchi/Shutterstock
Somchi/Shutterstock
The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.

“Our room was strewn with debris, insects and rodents,” he says. “My partner and I were forced to leave the property and check in elsewhere after management refused to move us.”

A hotel representative scoffed at the guests, chiding them because, “Two grown men could not kill a few bugs.”

Then again, isn’t that what you hire exterminators to do?
Read more “This “historic” stay was an epic disaster”