Should a “double” room have two beds? Not at the Ramada

All Melvin Miller wanted was a hotel room with two beds. And that’s exactly what he thought he had when he made a reservation at the Ramada Cumberland Downtown in Cumberland, Md., through Booking.com. Read more “Should a “double” room have two beds? Not at the Ramada”

No confirmation from Booking.com and no refund

LeeAnn Graham thought she had made a reservation for a vacation rental on Booking.com. She thought wrong. Or did she? Read more “No confirmation from Booking.com and no refund”

But no one told me about this $215 cancellation fee

When Nikki McCollum cancels her Booking.com rental in Rome, she’s shocked to learn about a $215 cancellation fee. Did they disclose the charge — and does she have to pay?
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I canceled my room, but Booking.com billed me anyway

When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
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A little bed problem on my Booking.com reservation

Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
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