BOOKING.COM Archives

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Can an online travel agency cancel your booking but keep your money?

A Booking.com booking blunder! Can I get a full refund for this flight?

June 12, 2025February 3, 2025 by Christopher Elliott

Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here's the unfortunate truth.

Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?

February 2, 2025January 27, 2025 by Christopher Elliott

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions -- but it's keeping his money. Can Booking.com help him get a refund?

My hotel won’t answer me. How about a refund?

February 7, 2025January 15, 2025 by Christopher Elliott

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?

Justin Baribeau books a hotel room online. But now there's no record of his Booking.com reservation. Can he get his money back?

My hotel had no record of my Booking.com reservation. Why can’t I get a refund?

January 19, 2025January 8, 2025 by Christopher Elliott

Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?

How do you deal with a problem with Booking.com and Affirm? Discover how to fix it.

I lost $6,074 after Booking.com canceled my vacation rental. Can you get it back for me?

June 12, 2025November 18, 2024 by Christopher Elliott

Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case.

Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case?

February 7, 2025October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Maxine Biggs booked a flight for her husband from Salt Lake City to Geneva via Booking.com, but United Airlines canceled it and promised a refund. Despite United sending the refund to Booking.com three months later, Maxine is still waiting for her $1,751, six months on. Repeated calls to Booking.com only resulted in empty promises and no concrete information. After contacting both companies on her behalf, it was discovered that United had mistakenly exchanged the ticket instead of refunding it. Finally, after much confusion, Maxine received her long-awaited refund.

Refund confusion after United Airlines cancels his tickets. But where’s the money?

September 25, 2024July 24, 2024 by Christopher Elliott

When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?

If an online travel agency never sends you a confirmation, do you still have to pay?

My online travel agency never sent me a confirmation. Do I still have to pay?

June 16, 2024June 10, 2024 by Christopher Elliott

If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.

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