Why won’t Booking.com honor my room reservation at the Ritz?

Faig Babayev booked a room at the Ritz-Carlton, Abama, in Tenerife, Spain, for his family. But Booking.com, the site through which he made the reservation, has other plans for him. Read more “Why won’t Booking.com honor my room reservation at the Ritz?”

Should a “double” room have two beds? Not at the Ramada

All Melvin Miller wanted was a hotel room with two beds. And that’s exactly what he thought he had when he made a reservation at the Ramada Cumberland Downtown in Cumberland, Md., through Booking.com. Read more “Should a “double” room have two beds? Not at the Ramada”

No confirmation from Booking.com and no refund

LeeAnn Graham thought she had made a reservation for a vacation rental on Booking.com. She thought wrong. Or did she? Read more “No confirmation from Booking.com and no refund”

But no one told me about this $215 cancellation fee

When Nikki McCollum cancels her Booking.com rental in Rome, she’s shocked to learn about a $215 cancellation fee. Did they disclose the charge — and does she have to pay?
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I canceled my room, but Booking.com billed me anyway

When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
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