Skip to content
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
Get Help
Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Christopher Elliott’s books
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us

BOOKING.COM

Booking.com cancels rental, then sends refund to an unknown credit card. Learn steps to take when your travel refund goes astray and how to get it back.

Help! Booking.com transferred my refund to someone else’s credit card

July 3, 2025July 2, 2025 by Christopher Elliott

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else’s credit card. How can she get her money back?

Categories The Travel Troubleshooter
Passenger paid for premium economy, received economy tickets via Booking.com. Dispute involves multiple parties and refund refusal. Understand your rights when downgraded and how to escalate booking errors.

Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?

June 12, 2025June 9, 2025 by Christopher Elliott

If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.

Categories Advocacy
Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience. 

Categories Advocacy
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Categories The Travel Troubleshooter
Can an online travel agency cancel your booking but keep your money?

A Booking.com booking blunder! Can I get a full refund for this flight?

June 12, 2025February 3, 2025 by Christopher Elliott

Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.

Categories Advocacy
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here's the unfortunate truth.

Hertz ran out of cars. Why is Booking.com keeping $65 for my rental?

February 2, 2025January 27, 2025 by Christopher Elliott

What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.

Categories Advocacy
The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions -- but it's keeping his money. Can Booking.com help him get a refund?

My hotel won’t answer me. How about a refund?

February 7, 2025January 15, 2025 by Christopher Elliott

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?

Categories The Travel Troubleshooter
Justin Baribeau books a hotel room online. But now there's no record of his Booking.com reservation. Can he get his money back?

My hotel had no record of my Booking.com reservation. Why can’t I get a refund?

January 19, 2025January 8, 2025 by Christopher Elliott

Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?

Categories The Travel Troubleshooter
How do you deal with a problem with Booking.com and Affirm? Discover how to fix it.

I lost $6,074 after Booking.com canceled my vacation rental. Can you get it back for me?

June 12, 2025November 18, 2024 by Christopher Elliott

Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case. 

Categories Advocacy
Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case? 

February 7, 2025October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Categories Advocacy
Older posts
Page1 Page2 Page3 Next →

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Get Help

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

Sign Up

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Join Us

Follow Us

© 2025 Elliott Report | Privacy Policy
  • Home
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
  • About
  • Contact Us
  • Get Help

Don't Miss a Story!

Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more. 

Invalid email address
Thanks for subscribing!