A Booking.com promotion that was too good to be true!

Kelly Thomas receives an email announcing a hard-to-believe Booking.com promotion. It says that during her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true? Read more “A Booking.com promotion that was too good to be true!”

Hotels offer perks if you book direct. But should you?

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you? Read more “Hotels offer perks if you book direct. But should you?”

A death in the family cuts short this honeymoon, but is a refund due?

Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better? Read more “A death in the family cuts short this honeymoon, but is a refund due?”

Hello, relaxation? Not with this Booking.com reservation

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? Read more “Hello, relaxation? Not with this Booking.com reservation”

I checked in and then checked right out! So where is my refund?

Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore. They didn’t expect luxury — but they also didn’t expect mold and filth in their motel room. Now they want a refund. Can we help? Read more “I checked in and then checked right out! So where is my refund?”