A Booking.com promotion that was too good to be true!

Kelly Thomas receives an email announcing a hard-to-believe Booking.com promotion. It says that during her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true? Read more “A Booking.com promotion that was too good to be true!”

Here’s a tale of two duplicate reservations. But how did this happen?

The Isle of Skye off the coast of Scotland is a coveted vacation destination in August. And Chuck Swan had the good fortune to score two hotel rooms there. But then there was a glitch getting back to the mainland. Read more “Here’s a tale of two duplicate reservations. But how did this happen?”

Hotels offer perks if you book direct. But should you?

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you? Read more “Hotels offer perks if you book direct. But should you?”

Downgraded to an inferior hotel — is this worth only $79?

Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada. Read more “Downgraded to an inferior hotel — is this worth only $79?”

A death in the family cuts short this honeymoon, but is a refund due?

Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better? Read more “A death in the family cuts short this honeymoon, but is a refund due?”

Get smart. Sign up for the newsletter.