I paid twice for my hotel on Booking.com. Can I get a refund?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund — and, of course, he isn’t getting it.
Travelers face a new wave of hacking threats,. This Booking.com scam is just one of them. Here’s how to protect yourself.
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?
After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.
Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address.
Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.
But should you?