Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
After Frances Dooley’s hotel booking is canceled, Booking.com says it will refund her new room’s higher cost. But then it goes silent. What can you do if a company breaks its promise?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else’s credit card. How can she get her money back?
If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.
Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
