When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?
After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.
But should you?
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and the hotel are telling him the charges are legit. But are they?
“Our room was strewn with debris, insects and rodents,” he says. “My partner and I were forced to leave the property and check in elsewhere after management refused to move us.”
A hotel representative scoffed at the guests, chiding them because, “Two grown men could not kill a few bugs.”
Then again, isn’t that what you hire exterminators to do?
