Why won’t Apple replace my defective iMac?

Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? Read more “Why won’t Apple replace my defective iMac?”

Attention, holiday shoppers! The bad guys are following you

It was supposed to be a special day for my kids.
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AT&T promised me a free iPhone — or did it?

1000 Words / Shutterstock.com
1000 Words / Shutterstock.com
Tomas Stockton is offered a “free” iPhone 5 from AT&T. So why isn’t he getting it?

Question: I recently spoke with an AT&T representative via chat about a billing issue with my U-verse Internet account. After resolving the issue, she offered me wireless service.

At first I declined, stating that I was happy with my current carrier. But the representative persisted and offered me a family plan consisting of four lines of service and four “free” iPhone 4s’s for $179 per month with all taxes, surcharges and fees included.

Then I asked about the iPhone 5s and the representative stated that I could switch all of my iPhone 4s’s to the new iPhone 5s’s for free after 30 days. I was very skeptical and told her to contact me in 10 days. I printed our chat session as evidence.

A few days later, I called AT&T and spoke with a different representative and explained the offer. After I told her that I had it in writing, she agreed to honor it. She said that after 30 days, all I had to do is walk into an AT&T corporate store and pick up my free iPhone 5s’s.
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Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
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“I was so touched I almost cried”

GuoZhongHua / Shutterstock.com
GuoZhongHua / Shutterstock.com

LuAnn Ezeonu’s son is a United States Marine deployed in Afghanistan. A year ago, before he left the country, he bought a laptop computer and an iPod from the Apple Store at the Flatiron Crossing Mall in Broomfield, Colo.

By the time he returned to the States, his electronics were in bad shape. Which is where today’s story of unbelievable customer service picks up: with Ezeonu’s son bringing the dented equipment back to Apple after his deployment.

“He returned from his first deployment with a computer and iPod that were dusty, sandy, beat up and the disk drive in the computer wasn’t working,” she remembers. “We took it to this same Apple store.”
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