Why did my ticket refund take forever and a day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
AMERICAN AIRLINES
Is it too hard to get an airline ticket refund?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Should a European law protect American air travelers?
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.
Who benefits the most from your airline affinity card? (That’s not a trick question)
Hey buddy, wanna sign up for a credit card?
Nothing says “I’m sorry” like airline miles
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Kicked off a flight because of a dogfight
Mention the word “pets” and “planes” and it’s enough to start a dogfight.
Would a US Airways-American Airlines merger be good for travelers?
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.
American Airlines left my luggage in the rain but won’t cover damage
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
Hey American Airlines, where’s my ticket refund?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.