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24-HOUR RULE

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?

Will American Airlines refund this gift card?

March 17, 2024March 9, 2020 by Christopher Elliott

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?

Categories Airline Problems

I canceled my airline ticket within 24 hours. Where’s my refund?

February 1, 2024December 8, 2017 by Christopher Elliott

When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund?

Categories The Travel Troubleshooter

Why won’t American Airlines refund my son’s airfare?

February 1, 2024April 21, 2017 by Christopher Elliott

Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?

Categories Commentary
American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Is American Airlines cheating on the 24-hour rule?

May 24, 2024March 16, 2015 by Christopher Elliott

American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.

Categories Advocacy
To get an idea how much airlines hate the 24-hour rule, consider recent attempted ticket purchase on XL Airways.

Flags and other funny ways around the 24-hour rule

January 27, 2024August 20, 2014 by Christopher Elliott

… Read more

Categories Case Dismissed
A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico.

What to do about the travel industry’s timeout clauses

January 26, 2024January 26, 2014 by Christopher Elliott

A casual observer might have thought that Anthony LaMesa was booking a last-minute JetBlue Airways ticket from New York to Cancun, Mexico, on a whim, perhaps to escape the frigid winter weather.

Categories The Navigator
Thank goodness for the new 24-hour rule. That's what Joan Weiner thought when she booked an airline ticket through Travelocity.

Travelocity promised me a refund — did it do enough?

May 6, 2024August 30, 2012 by Christopher Elliott

Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.

Categories Commentary

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