Alison Boan believes that a Spirit Airlines computer glitch caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem, she calls the airline to switch to the correct flight. So why isn’t she allowed to do so? “Was this a Spirit Airlines computer glitch or just user error?”
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund? “I canceled my airline ticket within 24 hours. Where’s my refund?”
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund? “Why won’t American Airlines refund my son’s airfare?”
When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess? “After a booking fiasco — where’s her United refund?”
If you thought we’d vanquished the evil 24-hour “hold” option for airline tickets, meet Sapan Parekh.
Parekh assumed — incorrectly, it turns out — that Turkish Airlines would refund his tickets if he canceled within a day.