Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting? “Will American Airlines refund this gift card?”
Alison Boan believes that a Spirit Airlines computer glitch caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem, she calls the airline to switch to the correct flight. So why isn’t she allowed to do so? “Was this a Spirit Airlines computer glitch or just user error?”
When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund? “I canceled my airline ticket within 24 hours. Where’s my refund?”
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund? “Why won’t American Airlines refund my son’s airfare?”
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation that helps consumers.
The regulation: The 24-hour rule.
“Is American Airlines cheating on the 24-hour rule?”