Was this a Spirit Airlines computer glitch or just user error?

Alison Boan believes that a Spirit Airlines computer glitch caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem, she calls the airline to switch to the correct flight. So why isn’t she allowed to do so? Read more “Was this a Spirit Airlines computer glitch or just user error?”

Caribbean Airlines promised a refund a year ago. Where is it?

Kathy Parker’s daughter makes a reservation on Caribbean Airlines and cancels it within 24 hours. One year later, Parker’s still waiting for the airline to issue her a refund for the airfare. Can our advocates help pry a refund loose from the airline after a long wait? Read more “Caribbean Airlines promised a refund a year ago. Where is it?”

I canceled my airline ticket within 24 hours. Where’s my refund?

When Ahmed Abdulrahim cancels a flight within 24 hours of booking it, he assumes he’ll have the money soon. Months later, he’s still waiting. Can his airline issue his refund? Read more “I canceled my airline ticket within 24 hours. Where’s my refund?”

My Aeroméxico ticket was wrong, and I don’t want to pay the change fee

Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next. Read more “My Aeroméxico ticket was wrong, and I don’t want to pay the change fee”

Why won’t American Airlines refund my son’s airfare?

Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund? Read more “Why won’t American Airlines refund my son’s airfare?”