Can’t fly after emergency appendectomy — how about a refund?
If you’ve ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
This “historic” stay was an epic disaster
The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.
Hey, where’d the money go for my Hawaii condo?
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Does this “disgusted” passenger deserve a full refund?
Airlines often speak from both sides of their mouth.
I didn’t scratch the floor on my vacation rental – why should I have to pay?
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
Is Advantage trying to scam me for damage to my rental car?
You know the ding-and-dent car rental scam? Sure you do.
Almost lost my eye in Mykonos
Watch where you’re going.
Locked out of the parking lot at Newark – can I get a refund?
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
What’s the correct compensation for this Delta flight delay?
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.