A weekly feature in which I ask readers if I should mediate a case.
The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Airlines often speak from both sides of their mouth.
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?
You know the ding-and-dent car rental scam? Sure you do.
No one ever complains about airport parking lots because these businesses typically say what they do and do what they say. In other words, it’s a place to park.
John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.
Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.
