Send this lady the whale guarantee letter
If you’ve ever been to Vancouver in the summer, you probably know that you have to see the whales.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
Alaska Airlines bumped a real American hero – should I get involved?
It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.
I want a full refund for this Mexico vacation
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.
Why is US Airways so un-American?
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.
Why won’t Airbnb let me review my ill-fated rental?
Mandy Fleming’s Airbnb rental couldn’t have happened at a worse place — or time.
Should my tour operator keep $8,471 to “cover” costs of a canceled tour?
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
What to do when cruise insurance isn’t a “shore” thing
Like other cruise lines, Oceania’s optional but “highly recommended” insurance promises discerning passengers help “in the face of the unexpected.” But that’s not what happened when George Domino and his wife cruised from Stockholm to London last year and he suddenly developed a urinary tract infection.
Can’t fly after emergency appendectomy — how about a refund?
If you’ve ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.