Should I Take The Case? Archives

I'll admit that I poke fun at the "entitleds" behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.

What to do when your lie-flat seat doesn’t lie flat

January 23, 2024November 5, 2013 by Christopher Elliott

OK, I’ll admit that I poke fun at the “entitleds” behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.

Before I tell you about Justin Cohen's case, he likes kids. He's a former teacher and has a "high tolerance" for unruly youngsters.

“Unintentional things can and do happen during flights”

January 23, 2024October 29, 2013 by Christopher Elliott

Before I tell you about Justin Cohen’s case, there are one or two things he wants everyone to know. He likes kids. He’s a former teacher and has a “high tolerance” for unruly youngsters.

Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit.

Help, my Mexican vacation rental pocketed my deposit!

January 23, 2024October 22, 2013 by Christopher Elliott

Nancie Thomas had no reason to believe the owner of her vacation rental in Akumal, Mexico, would keep her $1,000 deposit. Her friends had rented the same house on three separate occasions, “and had a great experience each time,” she says.

US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.

Should US Airways compensate me for a lodging error?

January 23, 2024October 15, 2013 by Christopher Elliott

Ken Middleton and his girlfriend were flying back to the mainland after enjoying a vacation in Hawaii. At least, they were supposed to be. But their US Airways flight was canceled because of a mechanical problem and they were rebooked on a flight 24 hours later.

Mike Murray was kicked off his flight after he had a few drinks before boarding. Can be get a partial refund?

Kicked off the plane for having a few pre-flight drinks

January 23, 2024October 8, 2013 by Christopher Elliott

While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.

But when you drop $25,000 for a one-month stay in Hawaii: this is a special event, and everything needs to be perfect and ant free.

My Hawaii vacation rental is infested with ants – can I get a partial refund?

January 23, 2024October 1, 2013 by Christopher Elliott

Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.