The movers didn’t show up. Why won’t Angie’s List refund my money?
When the movers he hires through Angie’s List never show up, Larry Hickerson goes looking for a refund. Why does the company get to keep his money?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Chase promised a refund on our Priceline purchase – where is it?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Why is the Food Network Magazine harassing this lady?
Even though Bette Waterstreet has repeatedly told the Food Network Magazine she doesn’t want to renew, it’s not getting the message. Can anyone make the bills stop?
Hey FedEx, what happened to this guy’s bike?
When Clay Templin ships his mountain bike from Milwaukee to Phoenix using FedEx, he expects it to arrive in one piece. But when he opens the box, he discovers severe damage and puncture marks on the outside of the box. Why is FedEx rejecting his $250 damage claim?
Help! A Sears layaway delay means I’m getting married without a ring
After Nora Heuton places her wedding ring set on Sears layaway, the company runs out of stock and cancels her order. There’s just one detail: The $586 she paid hasn’t been refunded. Can this wedding be saved?
Help! T-Mobile overbilled me after I canceled my phone
After Kelly King cancels her T-Mobile account, the phone company charges her for an extra month anyway. Can she get a refund?
Home Depot messed up my kitchen. Can you help me fix it?
Why can’t Home Depot fix the mess it made after installing the appliances in Angela Jenkins’ kitchen? It’s time for answers.
Help! My “outdoor” GE water softener doesn’t work (and I think I know why)
Paul McKnight’s “outdoor” GE water softener stops working, and he thinks he knows why. Not only was it installed by an unauthorized plumber, but it turns out it’s an indoor unit. Can this filter be fixed?
These CardCash gift cards are worthless. Can you help me?
Gesine Van Der Meer’s gift cards are worthless. Why won’t CardCash, the company through which she purchased them, offer a refund? And is there anything our advocacy team can do to help?
I need out of this Sprint customer service nightmare
Sprint offers to lower Kenneth Lynch’s phone bill but then pulls a fast one when his wife tries to upgrade her phone. Will the carrier go back on its word?