How can she get this fake Facebook page taken down?
There’s a fake Facebook page with Cherrine Chery’s private photos, but someone else’s name. Facebook won’t remove the images. Now what?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
His broken Fitbit is worthless. Can he get a free replacement?
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
My Samsung refrigerator doesn’t work — and they’re keeping my money!
Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this?
She never receives her Macklemore concert ticket. Why can’t PayPal help her?
When Heather Murphy Secrist never receives the Macklemore concert ticket she orders online, she turns to PayPal for help. Why won’t it respond?
Global Entry can’t get a fingerprint because there isn’t one
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
LabCorp lost her blood. Why didn’t it lose the bill?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Hey NordicTrack, where’s the treadmill I ordered?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Here’s how to make a simple UPS refund problem complicated
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
Major travel shock: $7,000 in Sprint roaming charges!
What’s this $7,000 Sprint roaming charge on Robin McGary’s cell phone bill — and why won’t the company help her fix it? Find out.