How do I get my MacBook Pro problem fixed (for free)?
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Optimum did not fix the problem so why do I have to pay?
An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today.
Will Best Buy send me a new refrigerator?
Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it?
Can you help me finally get my watch repaired?
Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem?
Were these theater tickets just a scam?
Donna Sandfort just wanted to see the Book of Mormon. But something went very wrong. Did she just get scammed by a third-party ticket seller? Let’s find out.
My new LG microwave doesn’t work and I want my money back!
Mary Biber’s new microwave doesn’t work and the LG refund she’s been promised is missing. Now she wants the Elliott Advocacy team to track it down.
I can’t go to the gym, so where is my refund?
After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. But that was months ago and his refund is still MIA. So where is it?
We lost our house in a fire, so why is AT&T sending us a phone bill?
If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lose their home in a massive wildfire. The elderly couple keeps getting a phone bill from AT&T. But there’s no phone service. Do they still have to pay?
I want Home Depot to take back this broken washing machine!
Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help?
Why is my Kindle account disabled? I need help!
Who can help if your Kindle account is disabled? The Elliott Advocacy team, of course.