My new LG microwave doesn’t work and I want my money back!
Mary Biber’s new microwave doesn’t work and the LG refund she’s been promised is missing. Now she wants the Elliott Advocacy team to track it down.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
I can’t go to the gym, so where is my refund?
After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. But that was months ago and his refund is still MIA. So where is it?
We lost our house in a fire, so why is AT&T sending us a phone bill?
If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lose their home in a massive wildfire. The elderly couple keeps getting a phone bill from AT&T. But there’s no phone service. Do they still have to pay?
I want Home Depot to take back this broken washing machine!
Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help?
Why is my Kindle account disabled? I need help!
Who can help if your Kindle account is disabled? The Elliott Advocacy team, of course.
Why is it taking Sam’s Club so long to send my refund?
How long does one consumer have to wait for her Sam’s Club refund? Anthonette Garcia has been waiting for four weeks. Isn’t that long enough?
Is coronavirus an excuse for this missing refund?
Frank Rabusin filed a complaint with his electric company back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.
Can you help find my missing Samsung phone and get my refund?
Sweta Shulka’s Samsung phone is missing — and so is her refund. Can the Elliott Advocacy team help?
Can Macy’s really upgrade my card without my permission?
Macy’s upgraded Harriet Stenzel’s store-branded credit card to the new American Express card without her knowledge and against her will. Now she wants the Elliott Advocacy team to get her old card back. Can we do it?
Congratulations, you’ve won a free $1,000 gift card — just click here to redeem it!
If you clicked on this story for your free gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.